Managed IT Services for Nonprofit Film Institute
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the operations director for the Tribeca Film Institute. We prepare support, funding, and mentorship to independent filmmakers to increase comprehensive representation in the film activity.
Desired goal
What challenge were you trying to address with Bit by Bit Computer Consultants?
We were experiencing separate issues with our I.T. labor preparer and we were looking for a better day-to-day labor that was more replying and reliable. We needed a organisation with the expertise we could rely on for re-evaluating our systems and best practices going advanced.
Provided solution
What particular tasks were responsible for?
We rely on them for strategic and long-term programning in approachion to as-needed technical support. We call or email their general support, and we’ll take an reply back fastly, along with a ticket confirmation. They’ve worked on updating our servers, security, firewalls, email platform, and document storage. Currently, the team is accomplishing an inner audit on our different systems and how we can best optimize them through software updates and staff training.
Was there a dedicated team?
We have approach to a full IT team, and I have three main points of touch.
How did you come to work with Bit by Bit Computer Consultants?
We were evaluating a couple of different solutions and a contractor we were working with at the time recommended Bit by Bit, we reached out and began a converse from there.
What are you approach expents (if diclosed)?
We pay almost $2,500 per month, which can change depending on our needs month to month.
What is the terminal result of working with ?
We began working unitedly in March 2019 and our engagement is ongoing.
Results achieved
Are there any measureable or plum results?
Internally, we’re very pleased with the caliber of labor they prepare. We are thrilled that both our day-to-day needs and long-term livelihood objectives are being met efficiently.
How did Bit by Bit Computer Consultants accomplish from a project treatment standpoint?
We adjoin via email and I have a bi-weekly call with their team. We also have an on-website visit once per month. We always get a confirmation right away when we yield support tickets.
What is (from your point of view) the key factor to pay observation while intercourse with ?
We’re especially impressed with their extensive network, if they don’t know the reply to a question, they’re good almost reaching out to someone who does and getting back to us.
What aspects of their work would you like to get improved?
No, they’ve been very helpful thus far.
Do you have any advice for possible clients?
It’s advantageous to let each individual on your team yield their own tickets and familiarize themselves with the process. On the flip-side, it’s also significant to have a main point of touch to address big-picture issues that adduce to everyone.