Chatbot Development for Email Marketing Startup
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
We are an email marketing software-as-a-labor organisation correspondent to MailChimp and Constant Contact. I am the founder and Chief Executive Officer of the organisation.
Desired goal
What challenge were you trying to address with Botego?
Our program was to form an Agile environment and a little, lean organisation. Instead of hiring many client support and sales individualnel, we relied on inbound sales and self-sufficient support methods. Having a bot reply most of the questions has helped us a lot. We have 400-500 paying clients, but one part-time support individual can easily feel them. Most of the questions that we get are the same 10-15 ones repeated, and we can feel the rest of account-specific ones manually.
Provided solution
What particular tasks were responsible for?
Botego implemented our method using one developer. The JavaScript code was already in locate and only needed to be sumd into our website. A day',s work was more than sufficient for the job. We were given approach to a single admin interface for adding and maintaining questions.
How did you come to work with Botego?
Botego was mentioned in a Tech Crunch article almost support bots. Botego was very answering to our inquiries and had a base fruit able to feel most of our needs, not requiring a long integration time. We were able to prepare basic questions and leave the rest of the process to Botego. Because the method can feel intrinsic speech processing, we didn',t have to forestall see entreaty. We simply supplied a basic list to Botego, and their software can somehow feel the variations, responding accurately.
How much have you invested with Botego?
The cost of Botego',s labor has been less than $5,000. We',re a little organisation in its startup phase, so Botego helped us with the budget.
What is the terminal result of working with ?
We began working with Botego at the end of 2015. The leading phase of our project was for client support. Botego has deployed the tool successfully. We',re also discussing implementing the sales part of the bot, which we hope to sum by the end of 2016.
Results achieved
Could you share any evidence that would prove the fruitivity, condition of work, or the contact of the engagement?
By integrating Botego, we were able to have it feel 90% of our inquiries, which lowered the day-to-day client support load of our team by a lot. Because Botego is a pliant and keen solution, some clients even asked for the email address of the individual who helped them, pondering that they talked to a real individual.
How did Botego accomplish from a project feelment standpoint?
Botego',s team was very attentive and answering during the complete project. We accepted same-day responses to all our emails and had a couple of Skype calls discussing the integration.
What did you find most forcible almost Botego?
The only thing that stands out, aside from the condition of the fruit, was the budget set by Botego, meant to convenience startups. I don',t ponder that the fruit is priced the same for enterprises.
Are there any areas Botego could better?
I can',t ponder of anything.
