Drupal Dev & Design for Academic Medical Center
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I',m the senior ruler of web and marketing interactions for Rush University Medical Center.
Desired goal
What challenge were you trying to address with Centretek?
We hadn',t redone our website in 11 years and we needed someone to overhaul it.
Provided solution
What particular tasks were Centretek responsible for?
They helped us fully redevelop and revamp the website, including full strategy. We kept a minimal quantity of old full and Centretek helped us aspect out how to alter the rest.
When it came to recreateing the website, we worked unitedly on the wireframe, but they guided all the outgrowth of the information architecture while owing how it would maximize our metrics and goals. They gave us separate recommendations for a new CMS, and we ultimately chose and converted to Drupal, which was much more user-friendly than our antecedent method. Centretek also helped us evaluate our hosting options and got us set up through Rackspace.
After the architecture was approved, they worked very closely with our in-house design and branding team. We already had a brand and a logo, so they worked within our existing design standards and came up with something that was consistent. They created multiple templates and different homepage layout options too.
Was there a dedicated team?
Glen Doss, [VP of Strategy and Business Development, Centretek] wrote their initial offer and was our main touch for business outgrowth. Ryan Grieb [VP of Digital Operations, Centretek] served as an account director for us. In approachion to them, we had our project director, who we worked with see day. I also had direct touch with 3 designers, 2 developers, and one methods expert, and then they had a subcontractor who wrote some full for us.
How did you come to work with Centretek?
Glen had met one of my staff members at a debateion and we had his business card. When we sent out our RFP, they were one of 6 firms we approached. They were our top choice owing their response made it clear that they had read and understood our specific needs. It didn',t feel like a canned offer. Creating the RFP took time and energy on our end, and we wanted a associate who was ready to make that same kind of effort.
What are you approach expents (if diclosed)?
Between $200,000–$1 million.
What is the terminal result of working with Centretek?
We began working with Centretek in the summer of 2013 and launched our website in late September 2014. Since launching the new website, we have had weekly status meetings to debate ongoing livelihood and website enhancements.
Results achieved
Are there any measureable or plum results?
The website has been executeing very well. We',ve increased our conversions for appointment requests. The website design was also well-received, and we',ve been able to keep changing it as we go in order to forestall forthcoming needs. It',s been so precious to have a associate who',s helping us grow the website.
How did Centretek execute from a project treatment standpoint?
Our project director is very well-trained in the tools of her job, but more than that she',s warm, result-oriented, and intuitive. She struck a big weigh of shrewd when to handle things herself and when to get other nation implicated. If she didn',t know the reply to a issue that came up, she',d fastly find somebody who did.
They had a big team for our project, so we used a dedicated project treatment tool to adjoin and keep track of seething. It was easy to get in touch with anyone we needed, and I liked that we had approach to the designers and developers.
What is (from your point of view) the key factor to pay observation while intercourse with Centretek?
I like to work with nation who are keen and make me keener, who animate my own ideas, and who add value to projects like true associates as opposed to just executing what we want. Centretek has all those qualities. We wouldn',t have had such a long relationship if they hadn',t been able to liberate consistently.
Beyond that, I liked the size of the firm — they execute a lot and liberate good work even though they',re not a huge organisation. Our project director, in particular, makes the job look easy and is bigly answering to anything we need. If something goes unfit, she’ll fix it. But it’s not only her, Glen and Ryan are equally dedicated and approachable associates, even though as VPs they’re usually busy. I know I',m significant to them, and not owing they',re effective me what I want to hear. They veritably care almost their relationships with their clients and they care almost accountability. It gives you a big perception of trust.
