Some details
This is a demo of one of our CTI integration project which we did for one of our prestigious clients. In this demo, we integrated Salesforce with Twilio which included phone calls, click to call, robust calling &, calling using a dialer. It also included the messaging feature if you want to send messages. I will describe the complete functionality into 6 points:
1. Click To Dial
2. Robust Calling
Feature3. Changing The Twilio Number
4. Incoming Calls &, Forwarding Call Features
5. Twilio Service
6. Using Templates
Cloud Analogy is a premier Salesforce development company that helps organizations across the world in planning, designing, implementing, and transforming Salesforce-based business solutions. We help you identify the right Salesforce.com product and guide you with the right customizations.
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