Some details
This is a demo of one of our CTI integration project which we did for one of our prestigious clients. In this demo, we integrated Salesforce with Twilio which included phone calls, click to call, robust calling &, calling using a dialer. It also included the messaging feature if you want to send messages. I will describe the complete functionality into 7 points:
1. Describing App Components
2. Click To
Dial3. Robust Calling Feature
4. Changing The Twilio Number
5. Incoming Calls &, Forwarding Call Features
6. Twilio Service
7. Using Templates
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