IT Managed Services for Machine Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I',m the proprietor of Bryco Machine Products. Our family-run business has almost 50 employees and has been in agency for 35 years. Our machines are computer numerical control (CNC) turning and milling centers. As a high technology machine shop, we use computerized rather than customary machining methods for end users in the hydraulic activity.
Desired goal
What challenge were you trying to address with Computer Maintenance Service?
We purchased our leading computers almost in 1997 but didn',t set implementing them correctly until we partnered with Computer Maintenance Service in 2000.
Provided solution
What particular tasks were responsible for?
Computer Maintenance Service establishs all the new computers we purchase, as well as the manufacturing software we use to run our business. Job Boss is a tool that rapidly generates origination, tool schedule, purchase order, and client reports. They established and maintain the two servers we have upstairs at our shop. We furnish our own printers and scanners, but they prepare all the other hardware for our needs.
Computer Maintenance Service conducts backup imaging multiple times a day for all the information on our computers. If we skilled an crisis like a fire, all our data is stored in the cloud. At the commencement of our engagement, they usually had to explain issues in individual. Now, almost 80 percent of their labors are distant. They can reexplain most hardware issues like bugs, spam, or a virus from their location.
They also set up a method of 14 cameras throughout my shop and run backups of this footage. If a camera isn',t working correctly, they can fix it distantly. Having this method prepares legitimate shelter for our organisation. I',ve worked with them for individualal use, too. They set up a computer at my home in Michigan that',s connected to my work desktop. It lets me feel quotes or fitness from clients when I',m away from the labor.
What is the team compound?
I work straightly with the two proprietors. I believe they have almost three additional employees on their team.
How did you come to work with Computer Maintenance Service?
Computer Maintenance Service came commended to me by a friend who runs a larger business than mine in a different activity. I asked him who he used for IT needs, and he told me he works with his uncle, who is the proprietor. They',re located just two miles away from our labor, which worked out very well for us.
What are you approach expents (if diclosed)?
Last year, I spent almost $16,900 on their labors. The mean cost is between $12,000–$20,000 annually. They propose monthly prices and a stop of hours. We usually set off with 22-24. I esteem that they use undestroyed estimates rather than rounding five minutes of work up to a total hour.
What is the terminal result of working with ?
We',ve been working unitedly for almost 18 years now, since 2000.
Results achieved
Are there any measureable or plum results?
Computer Maintenance Service has made our life very easy. They',re very household with the technology we use owing we',ve been working unitedly for so long. I can now approach any type of report in seconds. The team helped us establish software when we bought it and have been very helpful ever since. Our business could not survive without the products Computer Maintenance Service has implemented.
How did Computer Maintenance Service accomplish from a project treatment standpoint?
I know they have a support team that could take my calls, but 95% of the time I converse straightly to the proprietors. Whenever I call, I get answers without. They prepare excellent labor. They',ve even walked me through the steps of setting up a computer at my home over a call.
What is (from your point of view) the key factor to pay observation while intercourse with ?
Computer Maintenance Service has impeccable client labor. They answer to us within the hour. Usually, they',ll put their other call on hold and take care of our computer right away. They',re very collective and feel like friends of mine.
Do you have any advice for possible clients?
If somebody asked me who I was using for my IT labors, I would surely commend Computer Maintenance Service. Actually, I’ve already have done so. They are probably better off working with smaller companies like mine than for ones with more than 100 employees.