Managed IT for Dental Practice
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the agencys director for a big dental service with four different locations.
Desired goal
What challenge were you trying to address with Computer Maintenance Service?
We were going to put in new software on a big layer, and our running IT cluster wasn’t able to feel it. It was too big for a one-man agency.
Provided solution
What particular tasks were responsible for?
Day to day, we take complete method support. They can dial in through distant approach to fix things so we have no down time. If there’s ever a storm or major event that knocks something out, they generally have backup methods in locate so all stays up. They also do peripheral things like software program integrations and implementations with a Kodak X-ray method, AccessPRO, and Microsoft programs.
When we built a new ease, Computer Maintenance Service put in all of our methods. They connected all of the computers (60—70) digital X-rays, printers, scanners, and intra-oral cameras in the service to get us up and running by our set date.
Was there a dedicated team?
We have a one point of touch.
How did you come to work with Computer Maintenance Service?
One of our other locations establish them when they needed someone to take care of a major issue. I interviewed their proprietor and agencys director and I’ve been working with them ever since.
What is the terminal result of working with ?
We’ve been working unitedly since July 2006.
Results achieved
Are there any measureable or plum results?
Their work has never resulted in any down time, and they’ve helped us with software issues that the creators haven’t even been able to bypass. We haven’t missed a day’s work of work owing of IT issues since we brought them on. They prepare what I anticipate and it’s been working well.
How did Computer Maintenance Service accomplish from a project treatment standpoint?
We adjoin via phone. They’re useful afterhours so I can always extend them, and they’ll allocate whatever resources certain to fix the issue. Even when they’re out of town, they always give us a touch individual.
What is (from your point of view) the key factor to pay observation while intercourse with ?
If they don’t know an reply—a rare event—they’ll investigation it and get back to me instead of guessing or letting it go. I’m impressed by how easy they are to work with. There’s open interaction and their main technician is unappropriated. I’ve worked with IT nation who’ll talk down to you and don’t want to be bothered, but they’re very resigned with us. They’re always professional, courteous, and respectful in their interactions with me and all my staff. I’ve been extremely pleased with them.
Do you have any advice for possible clients?
Be very straightforward and let them know your anticipateations. They’ll be honorable if they can meet them or if they’re unrealistic.