Some details
Configero’s vision and flawless execution resulted in a seamless transition from Desk.com to Service Cloud, with an incredible gain in value through transparency and added functionality.
• Leveraged process builders and workflows to reduce manual work
• Increased team collaboration and improved overall CX ratings
• Support timelines shrunk through milestones and accountability
• Greater visibility
for leadership through reporting and dashboards• Tighter Pardot integration increased marketing engagement for existing clients (for upsell and enrichment purposes)