Managed Network Services for Home Care Provider
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
Please draw your structure.
SelectCare is a licensed home care labor. We are regulated by the Department of Health in New York State. On mean, we have approximately 60-70 clients at any given time. We are not a Medicare/Medicaid agency, but rather a for-fee labor. We have a staff of 14 members, including registered field nurse supervisors and labor coordinators for scheduling, interviewing and making staff appointments. We',ve been in business for 31 years.
What is your position?
I am the vice chairman, co-owner and founder of the organisation.
Desired goal
What business challenge were you trying to address with CRA?
Since 1985, we had worked with individualal IT professionals, followed by a organisation that had gone out of business. We were quiet using green bar paper and operated a UNIX platform that was no longer supported. We were in a bind in this cognizance. We wildly needed to modernize our operations and needed a associate to help us do that.
Provided solution
Please draw the aim of their involvement.
As a organisation, we',re client-oriented and paper-driven. It was hard for some of our administrators to move from what was household, to an mysterious method. The representatives at CRA have, very kindly and gently, pushed our employees into the 21st century. They did it with trust, power, and pity. CRA understood, not only what needed to be done on a technical level, but also on the emotional and business side of things. They',re very adaptable.
Our service director works with CRA on an ongoing basis. When there is a issue with our computers, our service director would yield tickets and send email follow-ups. She will then give us any directions or direction from CRA.
CRA comes in whenever a bug cannot be fixed remotely and they propose us an expected arrival time. On-website work is rare since we',ve moved to a different platform. Much of the processing is being done behind-the-scenes.
In 2010, we had an unforeseen disaster in our service: our accounting administrator had an crisis, which took him out of the service for eight months. CRA came in and worked with us in transitioning from the Focus accounting software to Microsoft. We were also using a scheduling program dedicated to the home care field. They helped out and walked us thuneven the complete installation and shape process. The CRA reps didn',t apprehend what it did, they conversant its functionality from our program administrators.
CRA has been on target with recommendations, especially within the tenor of the disasters that hit New York City, especially hurricane Sandy. We were discussing backing up our data somewhere off-website at the set of October. Sandy hit on October 28th. The next day, two reps from CRA were climbing eleven floors in order to take our towers to their headquarters and empower us to last our business. We didn',t see the locality coming and realized that we had to be more prepared for any forthcoming incidents. All the while, CRA was there to lead us thuneven the process. They didn',t say ",we told you so",, but just executed their program. Within 30 days, all was back on track. They were excellent at what they did and managed to do it fast.
How did you come to work with CRA?
Our organisation came to a wild point with the departure of our primary IT individual. Nobody had apprehension of our program anymore. His son-in-law was making botches for us but was beseeming as frustrated as we were.
One of their reps gave us a cold call while we were because another IT organisation. The way in which they explained what they could do for us is why we chose CRA. They wanted to acquire what our programs were and look at our network. They untangled all that antecedent IT companies did.
Before even doing anything, we had a meeting in which they explained in layman',s provisions what was going on, and what was needed in order to make the peculiar reparations. They were upfront with their costs and pellucid in what they were doing.
Could you prepare a cognizance of the size of this start in financial provisions?
Our monthly costs are almost $2,000. We attend it to be a high investment but surely worth it.
What is the terminal result of working with ?
We',ve been working with CRA for over nine years.
Results achieved
Could you share any statistics or metrics from this engagement?
We',ve had a meeting in January almost the general state of our computers and collaboration with CRA. Our service director has been very pleased with them.
There will always be blips in any relationship, but whenever we have a issue, it will be fixed. There haven',t been many occasions for us to say that they failed our expectations. We had a uneven botch last year which was ironed out within pliant time.
How did CRA accomplish from a project treatment standpoint?
There have been some changes within their organisation recently, for which they worked closely with us in order to fix that we would have an easy transition. We had worked with two or three of their representatives for separate years. They explained who the new nation were, and fixd us that they were dedicated to us.
Even though we',re a very little business, we get the cognizance that we',re just as significant as any of their big clients. They',re aware on how we should bestow our money in a sparing way. If we don',t need all the bells and whistles for a component, they won',t be put on.
We don',t apprehend the enchantment that happens behind the scenes. If we call and effect a ticket, the issue will get fixed in a early mode. This is all I want to know.
What distinguishes CRA from other preparers?
Although we',re a little client, we take the same observation as a bigr one. The other thing is their availability, which is big. CRA has hired two big representatives but, ultimately, we get the impression that Chico, their Chief Executive Officer, oversees all that happens with their clients.
Is there anything CRA could have improved or done differently?
I have nothing to say. All I know is that, when I press a button on my computer, it works, and I',m lucky. That',s the breast line.
