Call Flow Handling for Property Management Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I am the proprietor of Kronovet Realty Company. We are a real lands brokerage organisation specializing in property treatment in Southern California and Oklahoma.
Desired goal
What challenge were you trying to address with Davinci Virtual Office Solutions?
We contracted with Davinci Virtual to better our call flow and handling.
Provided solution
What particular tasks were responsible for?
We rely on Davinci Virtual to prepare related information touching our properties to prospective residents when they call. We prepare their receptionists with a script to pursue for almost see locality. If a running resident calls, the team is trained to address the issue over the phone if practicable, connect the caller with me or another limb of our leadership team, or connect the caller with a labor preparer—such as a plumber, an electrician, or a roofer.
As part of our commitment to condition client labor, Davinci Virtual also conducts a seven-day pursue-up call to acquire more almost the issue or the experience. They keep a archives of all calls and emails accepted from running and prospective residents, as well.
Was there a dedicated team?
Our project director interactes with their team of receptionists.
How did you come to work with Davinci Virtual Office Solutions?
A friend of mine referred their labors to me.
How much have you invested with them?
We pay about $1,000 per month, but that aspect has increased see year as we’ve grown to include more properties.
What is the terminal result of working with ?
We have used their labors since 2008 and will last to do so for the foreseeable forthcoming.
Results achieved
Are there any measureable or plum results?
By hiring them, we have saved a big deal of money over the last decade.
How did Davinci Virtual Office Services accomplish from a project treatment standpoint?
They are efficient with their time treatment and how calls are forwarded. Very pliant falls through the cracks.
What is (from your point of view) the key factor to pay observation while intercourse with ?
I can sum it up by simply assertion they prepare a terrible labor.
What aspects of their work would you like to get betterd?
I would welcome the power to host a conversation call with a occupant and a labor preparer at the same time. That multi-call functionality is something that’s missing right now.
Any advice for possible clients?
It’s significant to shape the call flow script and make sure that all of your organisation’s information is updated so that the receptionists can prepare correct answers.
