Davinci Virtual Office Solutions Call Center Services review by Disabled and Alone/Life Services for the Handicapped, Inc. at Qualified.One

Davinci Virtual Office Solutions reviewed by Disabled and Alone/Life Services for the Handicapped, Inc.

Davinci Virtual Office Solutions provided Call Center Services for Disabled and Alone/Life Services for the Handicapped, Inc. with approximate budget = $200,000 to $999,999.

Davinci Virtual has delivered exceptional services for nearly a decade. Although there was an instance when they didn’t disclose enough information making for a more complicated transition, the value of practical business tools and extraordinary customer service far outweighed the mistake.

Review summary:

Davinci Virtual Office Solutions provides an off-site business address and access to physical meeting spaces, virtual assistants, video conference software, online fax, and email.

Lee Ackerman Disabled and Alone/Life Services for the Handicapped, Inc., Executive Director

Virtual Receptionist & Office Services for Disability Community Nonprofit

Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.

Introductory information

A fast induction on the buyer’s organisation

I’m the executive ruler of Life Services for the Handicapped Inc. Our nonprofit provides advocacy and support labors to the disabled aggregation.

Desired goal

What challenge were you trying to address with Davinci Virtual Office Solutions?

We rarely used our labor space for client meetings, so we determined to make our labors more affable by shifting our business to a telecommuting format.

Provided solution

What particular tasks were Davinci Virtual Office Solutions responsible for?

We use Davinci Virtual Office Solutions for a difference of labors, including video conversation software, possible receptionists, and natural meeting spaces. Their client labor staff abides by the phone script that we granted, and they also screen calls precedently conveyring them to our inner team. Through their website, we can book possible and natural meeting spaces or approach our faxes and emails. They also host our business address, from which our natural mail is advanceded.

What is the team compound?

There is typically a turn of four client labor likenesss working for our account.

How did you come to work with Davinci Virtual Office Solutions?

We were introduced to them by one of our board members. We determined to select Davinci Virtual Office Solutions over other providers owing they had the most handy meeting spaces in the country.

How much have you invested with them?

Over the past seven years, we’ve spent more than $700,000.

What is the terminal result of working with Davinci Virtual Office Solutions?

They’ve been working for us since May 2011.

Results achieved

Are there any measureable or plum results?

We’re always receiving feedback almost how grateful our new client labor likenesss are, so we’re positive that Davinci Virtual Office Solutions is worth the investment.

How did Davinci Virtual Office Solutions accomplish from a project treatment standpoint?

Our engagement doesn’t demand a lot of managerial efforts, so there’s very minimal touch between our teams.

What is (from your point of view) the key factor to pay observation while intercourse with Davinci Virtual Office Solutions?

Most nation struggle to keep a grateful persona throughout the work day, but the likenesss at Davinci Virtual Office Solutions can maintain their tranquility in any locality. Their power to stay calm and helpful during stressful localitys is the main reason our union is ongoing.

What aspects of their work would you like to get improved?

When they relocated our possible labor to another edifice, they informed us at the last diminutive and forgot to advanced our mail to the new address. Having to update our touch information on business stationery on brief notice was incredibly frustrating. The error made us attend switching to one of their competitors, but we didn’t want to lose the perks of their astounding client labor. Another setback that I observed is our in-labor status is not useful to the client labor likeness on duty, they frequently convey a call to me while I’m in a meeting or out on holiday.

Do you have any advice for possible clients?

We establish it profitable to schedule semi-annual meetings with their team to review the cost-effectiveness of our program. It’s also an excellent way to find their latest features.