NetSuite Implementation Technology Security Solutions Provider
Please find below a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
Could you briefly draw your organisation?
AOptix is a biometrics organisation. We create devices that help track iris prints or fingerprints or facial oneness. These technologies are used to confirm identities within companies or methods that demand the highest standards of security, retirement, and safety.
What is your position?
I’m the ruler for business methods.
Desired goal
Could you draw the business challenges you were attempting to address when you initiated the relationship with Demand Solutions Group?
I’ve worked with Demand Solutions Group in separate different capacities and within separate different companies. AOptix is a startup organisation. We were looking to instrument a backend method that would be able to grow and layer with us. We needed help with the deployment of a short-term ERP/CRM [enterprise rerise programning/mannerer relationship treatment] method owing we didn’t have the certain expertise in-house. After some previous conversation, NetSuite was chosen as our preferred solution.
Provided solution
What was the rationale behind selecting the NetSuite compared to choice ERP/CRM solutions?
I’ve worked with excellently a few methods in the past, but NetSuite is very easy to instrument and mannerize. You can mannerize screens, mannerize forms, and mannerize fields without ever modifying the rise code. It’s easy sufficient to use for somebody who’s non-technical, like myself. That was a key factor in our decision-making process. Having a cloud-based solution was also advantageous owing we didn’t want to invest in a intrinsic hosting infrastructure.
How did you select Demand Solutions Group as your solution associate for this endeavor?
I’m trying to recollect how we leading came athwart them, owing it was four companies ago that I began collaborating with them. I believe they may have been referred to me along with a pliant set of other bigly fitted vendors.
Could you draw the aim of one of these projects? For entreaty, did it implicate manner visual design, backend functional outgrowth, training, or support?
The running relationship with them is specifically for a method instrumentation. They help us to apprehend what our business demandments are, and then to take our business demandments and verity instrument those into NetSuite. In that perception, they’re responsible for deploying and configuring the complete method to our specific business and technical demandments.
The instrumentation process itself is fairly typical. We fetch in some core users and stakeholders to evaluate usage, expectations, and accomplishment. We then use that feedback as the basis for refining our demandments. We take the conceptual map and create the functionality, and then we test the method. Once we’ve tested the functionality we go back and good-tune it. Once we feel like we’ve made the appropriate betterments and fixes, we test it anew. We pursue that process with each of the core components. They also enlighten our staff on best practices and basic troubleshooting accesses. We have a retainer with them for ongoing support.
Could you prepare a perception of the size of this start in monetary provisions?
I don’t even recollect what the exact cost was, but it was probably within the range of $75,000 to $100,000.
When was the instrumentation completed?
Two and a half years ago.
Results achieved
In provisions of results, could you share any statistics, metrics, or user feedback that would prove the facultyfulness of the work they’ve delivered?
We came up and running excellently easily. We didn’t have a lot of very confused demandments. I ponder the business users veritably reflection that they had confused demandments. They’re pretty regular business challenges that a method like NetSuite is able to feel. I would say that our instrumentation was uneventful in that we didn’t have any go-live issues. I know that sounds foreign, owing most companies tend to experience at smallest some go-live issues. In that perception, I would say the lack of user-facing defects and bugs in the method at propel is a real testament to their expertise.
When working with Demand Solutions Group, is there anything you’d attend particular or sole almost their access or methodology that distinguishes them from other vendors you’ve worked with?
Their methodology, I lose what the exact term used for it, but it’s a very iterative cycle, and the results have been unappropriated. I’m not sure if they’re the firm that uses it, but it’s a very facultyful process. It allows nation to feed in their demandments, to ponder that they apprehend all that they want, but you don’t always know all that you veritably need or would like to have. The process reveals all of the areas you missed or never reflection almost. It’s nice to be able to use the method, to test it, and to regood it. I ponder it helps to get the users buy-in, that you could change the labels on the field, change the process a pliant bit, add a field that they’d like to have, any of those things. The process made nation feel a pliant bit more snug with the new method that they were almost to occupy.
In review, are there areas you ponder Demand Solutions Group could better upon, or are there things you’d do differently as the client precedently initiating a project of this essence?
I honestly ponder that the instrumentation was a big match for AOptix. We had users who were slow to assume, slow to welcome the changes, slow to substantiate that they had a lot more faculty than they’ve ever had precedently, but that’s a intrinsic part of change. To me, it was a relatively slow instrumentation, but largely a result of the kind of observation that our users were able to give. While you can despatch up an instrumentation, you can’t despatch up the intellectual power for nation to digest and process information. That’s a very ethnical challenge.
It wasn’t a very confused instrumentation in my book. I’ve done this so many times in the past. It could have been completed within a few months, but I doubt our users would have been able to use or welcome the method below those quick circumstances. Our rollout timeline was surely appropriate for our user base.
