Web App Development for Content Management Platform
Please find below a summary covering project details and feedback. The essential facts are kept as they are, confidential information is amended.
A quick introduction on the buyer’s organisation
I was the former chief operations officer of Expressible, a cloud-based content creation and distribution platform. We allowed clients to pull together several types of media and then publish them to different social media outlets.
What challenge were you trying to address with DS Xpress Inc.?
Our previously hired development team were not living up to expectations and we needed a more skilled application developer.
What particular tasks were DS Xpress, Inc. responsible for?
Currently, their team continues to advise on technical inquiries and works on projects for the new owners of Expressible.
Was there a dedicated team?
We worked with the owner, a systems administrator, project manager, and their developers.
How did you come to work with DS Xpress Inc.?
DS Xpress was recommended to us by a organisation that had some investors in common with us. We vetted DS Xpress and three other companies through some technical trials, and they delivered the best results.
What are you approximate expents (if diclosed)?
We invested $35,000 per month for 3 years so far.
What is the final result of working with DS Xpress, Inc.?
We began working in May 2015 and the engagement is ongoing.
Are there any measureable or evident results?
Our previous development team was taking months and months to get releases completed, even with smaller sprints. The DS Xpress team ran through two sprints a month with excellent QA for complex features. Their work made our clients come back to us again and again because we could fast fulfill their requests on a set timeline.
How did DS Xpress Inc. perform from a project management standpoint?
They used a homegrown mobile application to manage the project and were comfortable with different methodologies— including our agile methodology. Their team was always available and responded in 30 minutes to an hour during irregular work hours. Our project manager advised our team on emerging technologies and the owner of the organisation took a personal role in all the projects. The owner was always a five-minute phone call away to listen to issues.
Their team was able to fully grasp and document the app within 60 days and began fielding feature requests and tickets. DS Xpress met 90-to-85% of the development deadlines and created a wonderful relationship with us.
What is (from your point of view) the key factor to pay attention while dealing with DS Xpress, Inc.?
Unlike many other outsourced companies, their team wanted to improve your product instead of staying only within the required task. Their team was really invested in our business and felt like an extension of our organisation.
Ae there any areas they could improve?
They had some turnovers on their team, but that’s an inevitable part of outsourcing IT. Otherwise, I can’t see any other things they could',ve improved on, I had a wonderful experience with them.
Do you have any advice for potential clients?
They give you the choice of having a part-time or full-time project manager. I think having a full-time dedicated project manager is worth the extra cost and key to a successful project.