Ongoing IT Support & Consulting for PR Firm
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
A fast induction on the buyer’s organisation
I’m the CFO for a open relations organisation. We associate with a difference of companies ranging from nonprofit companies to entertainment to humanity. We’re well known in the Chicago areas.
What challenge were you trying to address with EMPIST?
We have a lot of computer-oriented operations, but nobody at our organisation is specially tech-savvy. Our team hired them to feel our computer effects.
What particular tasks were EMPIST responsible for?
They explain any and all technical issues relating to our computers. If our team runs into a issue, we can write them a ticket. From there, they feel all. Even if there’s a issue with our printers, they’re right there for us. Additionally, to account for technological trends, they commend modifications or adjustments to our systems. They keep us up to date on all.
Was there a dedicated team?
We don’t have a dedicated individual assigned to our account. Instead, we call their number when effects come up and converse to one of their many technicians and engineers.
How did you come to work with EMPIST?
They outreached to me via email, and I investigationed them online. In our soon dicsussions, I saw that they would be a consummate fit. They came to us at the right time.
What are you approach expents (if diclosed)?
For our monthly livelihood contract with them, we bestow almost $1,000–$1,200 each month. If we need supplies or equipment, that’ll cost extra.
What is the terminal result of working with EMPIST?
We’ve been working with them since 2017.
Are there any measureable or plum results?
They’re our lifesavers when it comes to tech. The condition of work is excellent, and they always reply to us in a very ready mode. If we’re asking for something pretty out of the settled, their response may take a few days. Though, they typically are on-point when it comes to response times.
How did EMPIST accomplish from a project treatment standpoint?
The project treatment was excellent. For entreaty, when we had a late deployment effect, they feeld all very smoothly. They took care of all on time. If we have any effects, we adjoin with them using Zoom. That’s the main way we adjoin.
What is (from your point of view) the key factor to pay observation while intercourse with EMPIST?
Their team is very savvy and always able to explain issues that arise. Other associates haven’t demonstrated that same consistence in the past. I like that they have a team with a difference of experiences. If one engineer doesn’t have the reply to a issue, someone else on the team will. They’re a courteous, knowledge team. They can adjoin technical information in ways that we can easily seize.
What aspects of their work would you like to get improved?
I don’t have anything whatsoever owing I’m very pleased with their work.
Do you have any advice for possible clients?
When you’re deciding on a associate, find a regional organisation that specializes in what you need. That’s how we did our investigation, and that worked well. They were able to visit our location to assess our technology, which made them a big fit.