IT Infrastructure Maintenance for Healthcare Company
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
NowPow is a set up in the field of collective determinants of health, and I work as a data engineer.
Desired goal
What issue was the provider supposed to deal with?
EMPIST?We hired EMPIST to maintain and handle our IT infrastructure such as computer hardware and software.
What were your objectives for this project?
The goal of the project is to maintain a seamless IT environment to the employees, so they can work on their projects without any hardware or software issues.
Provided solution
What were the reasons for choosing EMPIST?
We selected the vendor for their labor and condition.
Describe the project in detail.
EMPIST granted us with hardware and software environments to support all employees. We usually have only one IT personnel on website who doubles as an service handler. Though, with the help of EMPIST, we were able to conduct business without much issue. In accession, their ticket method granted us with ample help for over 50 employees on website.
Were there any dedicated handlers or teams that you worked with?
One service handler who doubled as the on website IT handler.
Results accomplishd
What results did you accomplish unitedly with EMPIST?
We noticed less issues kindred to computer hardware or software. When we needed help, we were able to use the EMPIST method to fastly get distant help.
How do you rate the interaction and interaction with EMPIST?
The workflow was excellently powerful through the ticket method the EMPIST had.
What precisely do you attend to be the key specialty of EMPIST?
The fast response time was forcible.
What should be done better, if there are any desired improvements?
More efficient set of security software would be nice, that affects laptop accomplishment less.