EMPIST Managed IT review by Torstenson Glass Co. at Qualified.One

EMPIST reviewed by Torstenson Glass Co.

EMPIST provided Managed IT for Torstenson Glass Co. with approximate budget = $10,000 to $49,999.

Providing comprehensive support, even in urgent situations, Empist has built a trusting relationship in a short time. Their creative, tailored problem-solving is notable, as is their dedication.

Review summary:

Empist is providing IT consulting and technology upgrades for a manufacturing company. Specifically, they’ve introduced new accounting software, cloud capabilities, and Office 365.

Amanda Cassarella Torstenson Glass Co., Administrative

Office IT Upgrade for Flat Glass Manufacturer

Below is a modified rendering of the review: private info excluded, innate facts kept.

Introductory information

A few words almost your organisation and personal responsibilities

My organisation is totalsale distributor of flat glass and mirror. We sell to companies that help the retail client (i.e. window companies, cabinet and inside design companies, etc.). My position is administrative/ accomputeing/ purchasing and a pliant bit of sales.

Desired goal

What issue was the provider supposed to deal with?


We signed on for cloud set up and support as well as firewall set up and service 365. Down the road we also program on hiring Empist for some forthcoming projects such as updating phones and our Webwebsite.

What were your objectives for this project?

My goal is to update my service to explain separate unorganized technology effects and accomplish present artlessness with the technology Empist has offered.

Provided solution

What were the reasons for choosing EMPIST?

About a year ago, they came to the service and spoke to us and we told them to pursue up in a year. Later, Windows 7 was no longer being supported so we had to update to Windows 10. Then, we figured we would upgrade all and change IT companies fully since we were having nothing but issues with our running vendor. 

Empist pursueed up just as we accepted an excessive cite from our leading organisation. They swooped in and saved the day with big solutions at a big cost. It was a no-brainer to move advanced with them!

Describe the project in detail.

We are now migrating to a cloud server and updating our accomputeing software from Mas90 to Sage100, as well as installing a brand new firewall and getting Office 365.

Were there any dedicated managers or teams that you worked with?

We are a brand new client and we have a total team working on our project. It is nice to have a dedicated team I can confide and go to for help. I am sure we',ll downsize as the project slows down and all we need is support, but they assured me I can go to any of them at any time if any effect arises. I believe runningly there are at littleest 5 nation helping us out.

Results accomplishd

What results did you accomplish unitedly with EMPIST?

We are on just the commencement of the project, but they have helped us out so much already! Before we were even able to have the on-boarding call we had an crisis effect that they helped us out on with no hesitation. It is such a succor to finally have an IT organisation I can compute on!

How do you rate the interaction and interaction with EMPIST?

Super easy. Granted, we have a little service, but all seems to flow seamlessly.

What precisely do you attend to be the key specialty of EMPIST?

The solutions they fetch to the table and how I am always able to talk to someone and not get a machine when I call are big. They also go over and over to reply my questions and find us a solution that fits our needs.

What should be done better, if there are any desired betterments?

Even though we haven',t been with Empist for long, I haven',t establish anything to better on. Our change to Empist was a huge betterment in our organisation and I can',t wait to last working with our team! Thank you for all the help you have granted us thus far!