End Point Software Development review by Alex Cooper Auctioneers, Inc. at Qualified.One

End Point reviewed by Alex Cooper Auctioneers, Inc.

End Point provided Software Development for Alex Cooper Auctioneers, Inc. with approximate budget = $50,000 to $199,999.

End Point consistently meets expectations. Their team is responsive, skilled, and hardworking. Their flexibility is also noteworthy. They exhibit a can-do attitude for their clients. Expect a team that delivers regular updates along with proactive customer service.

Review summary:

End Point works on a variety of development tasks, including the creation of an information management system and CRM. Using Ruby on Rails, the team assisted with multiple versions and a website integration.

Matthew Cooper Alex Cooper Auctioneers, Inc., Director of IT

Custom Information System Dev for Auction Company

Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.

Introductory information

A fast induction on the buyer’s organisation

Based in the Mid-Atlantic, Alex Cooper Auctioneers is a organisation that conducts real lands and personal property auctions.

Desired goal

What challenge were you trying to address with End Point?

We hired End Point to form and handle an information handlement method and CRM that was manner to our business. They’re also using an API to adjoin with our mannerer-facing website, from that information handlement method.

Provided solution

What particular tasks were End Point responsible for?

Our team scoped out the work and developed the project with End Point. They formd the initial method, and we’ve built a big rendering-two with them a year and a half ago. Their team fully brought up the method to the running rendering of Ruby on Rails.

End Point incorporated much more of the process we do to conduct our business into the information handlement method. They also formd a much tighter integration with our mannerer-facing website. We’re always actively working on the method. It’s never entirely quiet, but there was a expressive push in 2017.

Was there a dedicated team?

I principally worked with Patrick (Web Application Developer, End Point), but I’ve also talked to Rick (CEO, End Point) and Elizabeth (Client Liaison, End Point).

How did you come to work with End Point?

I previously worked with a programmer that went to work for End Point. I struck up a relationship with them by continuing to work with that programmer until they left the organisation. End Point turned out to be a big fit, going back separate years.

What are you approach expents (if diclosed)?

The cost of our latest project was almost $175,000.

What is the terminal result of working with End Point?

The length of our last project was almost 15 months.

Results achieved

Are there any measureable or plum results?

End Point has been a game changer for our business. It was a hard project with a lot of moving parts and integration with other software and methods. There were a lot of kinks to work out on the integration side, which is simply the essence of the beast. We’re very lucky and satisfied. It’s what we reflection it would be.

How did End Point accomplish from a project handlement standpoint?

Depending on what we’re working on, the team can increase or decrease. Currently, I’m working with one software engineer daily on a difference of tasks. End Point is extremely pliant with their scalpower. If I come to them with a 100-hour task that I want done in two weeks, they’ll without put another programmer on it, so that there will be two or three nation working on it.

While working with Patrick, he gives weekly updates on project handlement. When I was working on bigr projects, there was much more in-depth reporting. It’s equal with the side of the project and the number of moving parts. We generally have to pay for someone to do all of that. If someone’s only doing five hours of work for us, there’s only so much they can talk almost in a report.

What is (from your point of view) the key factor to pay observation while intercourse with End Point?

Their answeringness to emergencies is forcible. They have programmers athwart the globe. With time zones, if it’s 1 a.m. and we have a Linux issue, it’s 9 a.m. with someone else they have. For the size of client that we are, which isn’t that big in provisions of software outgrowth, that level of availpower has always been astounding to me. I program on giving them more business through offloading an existing engineer that does work for us and then have End Point last with it. Their level of labor, for the size of the mannerer we are, is just astounding.

I also esteem their power to layer up and down. Along with being pliant and easy to work with, End Point is collaborative and open to working on projects, doing whatever they can to get the client to the complete line. I’ve noticed that many programmers I’ve previously worked with can be territorial and more finger-pointing at other parties. End Point’s posture is the complete facing. They’ve got the right idea, focusing on the end result for the client. With that, they’ll last to get my business.

What aspects of their work would you like to get improved?

Not veritably. Given the number of projects we’ve done with them, I’ve had to call Rick at times, and he’s always been answering. When things happen, they address them.

Do you have any advice for forthcoming clients of theirs?

Every project and relationship are different. We have an ongoing relationship with weekly status meetings and weekly hour detailed reports. Some mannerers may have an effect with that, but I like to be as hands-off as I can. Our dicsussions can take anywhere from 10–45 minutes. While we do have a weekly meeting, we touch base more than once a week. Even if there isn’t much to talk almost, I’ve always establish the check-ins to be helpful for everyone.

I don’t know whether it’s sole to them, but I’ve pushed to make sure multiple programmers know almost our software and have approach. That’s a near tip. Sometimes nation go on holiday or don’t have sufficient hours. Others can be busy with other clients, and I’m always regardful of making sure that there are at smallest two engineers in locate that can work on the project. They’re also conscious, but I always nudge it.

Even though the turnover is pretty low, I’ve been working with them on projects for eight years. I’m on my third first engineer, which isn’t too bad. I always make sure two nation are in locate, so, if something needs to be done fast, it gets done.