Web Maintenance and Enhancements for Large Education Group
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Introductory information
A fast induction on the buyer’s organisation
I’m the technology program director for an early-childhood education provider.
Desired goal
What challenge were you trying to address with ENGAGENCY?
We needed treatment and administration services for our outer client-facing websites. Our relationship with our antecedent vendor didn’t work out due to lack of interaction and transparency. As a result, the apprehension of how to update and maintain our websites was entirely outer.
We wanted to fetch the testing, livelihood, and update services back in-house. We brought in ENGAGENCY to help us with the transition using their engineering and outgrowth expertise.
Provided solution
What particular tasks were ENGAGENCY responsible for?
ENGAGENCY reverse-engineered our website’s livelihood and update release set-up with virtually no documentation from our antecedent vendor. They helped us form documentation from scratch.
The team then worked with us to create a roadmap towards fetching our outgrowth, QA, and release treatment process back in-house. ENGAGENCY helped mark what capabilities we needed to educe. They also leadd to better leverage our investment in Sitecore through an audit of our Sitecore implementation. The results helped us determine which areas required fixes, updates, or modifications.
One process we’re changing is how we address round changes. We want staff members to be able to harmonize graphics and other elements straightly without educeer intrusion. ENGAGENCY also determined that we’re running an older rendering of Sitecore that lacks official support in AWS, we program on updating the CMS shortly.
What is the team compound?
The engagement began by talking with ENGAGENCY’s founders to put unitedly a contract and a statement of work. We then worked with their client account treatment team to onboard key engineering resources from their end. Jeremy (Chief Sitecore Support Engineer, ENGAGENCY) has worked extra hard to help make the transition. We’ve also worked with two account directors non-concurrently. Sitecore recommended their team to us. They described ENGAGENCY as a good fit for the issues we were trying to resolve. Our VP of IT infrastructure reached out to Jason (President and CEO, ENGAGENCY), and the converse began from there. We brought in ENGAGENCY formally in August 2018, and our combined teams took over treatment of the websites fully in mid-December 2018. The union is ongoing. Our combined teams took over treatment of the websites fully in mid-December 2018. They are now more reliable, and we have wonderfuler visibility into their backend. Previously, unprogramned outages took days to aspect out the root effect. Now we can find the exact cause easily with our monitoring method. We also gained control over our QA process and release treatment. Our teams apprehend the technical integration touchpoints—antecedently assumed to be black boxes—within our method and can forestall the contact of a change or dependency. ENGAGENCY helped us educe tasks to engage in the forthcoming to better the website’s reliability and user-friendliness. We use a Smartsheet to unite all the tasks in the project aim. Once we conducted a apprehension convey and a migration strategy with our antecedent vendor, we executed the transition project. Our collaboration has run smoothly since that kickoff point. ENGAGENCY is very collaborative and client-centric. They work hard and have a can-do posture. Reliable and skilled, their team can lead us through each process and help us prioritize betterments going advanced. We feel assured and at ease with ENGAGENCY at the helm of our project. Our time zone differences sometimes power them to do late meetings with us, but ENGAGENCY is ready to convenience our schedule and our needs. Start little and set realistic goals. Plan as much in advance as practicable so that ENGAGENCY can meet your expectations as closely as practicable.
Results achieved
Are there any measureable or plum results?
How did ENGAGENCY accomplish from a project treatment standpoint?
What aspects of their work would you like to get betterd?
