Enterprise Software Development for IT Company
Please find below a summary covering project details and feedback. The essential facts are kept as they are, confidential information is amended.
Please describe your organization.
I work for an IT [information technology] organisation in the financial industry.
What is your position?
I lead the R&,D [research and development] department of the organisation.
What business challenge were you trying to address with FlexisUS?
We had a failed project with another consulting organisation, which failed before I got this new role. It was a very important project in financial reporting. I had to find someone with very specific experiences. FlexisUS was the right candidate.
Please describe the scope of their involvement in detail.
FlexisUS was charged with revamping and createing a failed enterprise software product as well as analyzing why the old product failed to see how we could change it to make it a successful product.
One of our biggest challenges that FlexisUS overcame was fixing issues with Adobe, a platform that we were using for a document management and workflow management system called Lifecycle Enterprise Services. We also had challenges to get the proper support from Adobe. The internal engineers and architects and executives of Adobe could not address certain issues with their own product and FlexisUS was capable of doing that. We also used Microsoft products as part of the solution. We had issues that even Microsoft couldn',t fix. Again, FlexisUS was capable of solving those issues. In my opinion, FlexisUS has an incredible team from a professional standpoint superb work ethic, which helped to deliver the product successfully to the market.
How did you come to work with FlexisUS?
Since the organisation was already heavily invested in Adobe technology, I was going over the website of Adobe looking for different solution providers. FlexisUS caught my attention as one of the possible alternatives. I contacted them and interviewed them and the team. It seemed that we were talking to real professionals who were capable of delivering.
Could you provide a sense of the size of this initiative in financial terms?
It cost more than $1.5 million altogether.
Could you share any statistics or metrics from this engagement?
The results were incredible. We had a product that performed extremely well from the usability perspective and scalability perspective as well. The market was reacting well to it. It was integrated into the new platform, which was developed by our team. Integration went smoothly. As for as numbers and how it impacted the bottom line, I can',t disclose that. It surely created a lot of buzz in the market and huge satisfaction on both the business and technical side.
How did FlexisUS perform from a project management standpoint?
FlexisUS performed very well. They were very professional and on top all.
What distinguishes FlexisUS from other providers?
I had three teams on this project, one based out of India, United States, and FlexisUS in Europe. It was a day and night comparison. FlexisUS was surely way more professional not just on the technical side, but on their work ethics as well. They do whatever it takes to deliver a wonderful product. They work non-stop to get it done on time and with quality. Sometimes, I had to ask my team in India or U.S. to deliver a certain feature. It would take a few times, and it still was not done the way it was supposed to be done. Normally with FlexisUS, if it',s done, you never go back to that feature. It',s done, it',s working, and it',s usable and user-friendly from the first iteration.
Is there anything FlexisUS could have improved or done differently?
There is probably no organisation in the world that can say all I do is excellent. Everybody has to do something to improve. I would say on the process side increasing more of a transparency and setting up the right expectations. I think they were very good, but this part of the process could be improved a little.