Call Center Services for Plumbing Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m a dispatcher at a plumbing labor.
Desired goal
What challenge were you trying to address with HelloSells?
We were trying to restore our behind-hours replying labor that takes calls when our labor is closed.
Provided solution
What particular tasks were responsible for?
The replying labor that we had precedently was care our callers on hold for too long. That initiated our labor for a new replying labor preparer. After inquiring almost HelloSells, I had an appointment with Stephanie (Client Account Manager, HelloSells) that implicated a distant desktop onboarding process.
She worked with me to configure the script that their operators would pursue for our calls. I granted our business information, such as our operating hours, points of touch, address. It took almost 15–20 minutes to take care of that setup. After that, we were good to go.
After the signup, we establish that we needed some additional labors from them. We needed them to adviser and interaction us when a call was accepted by one of their technicians. They initially didn’t propose that labor, but they worked with their engineering section to form and instrument that component.
Was there a dedicated team?
We worked with a total of four nation. Brenda and Stephanie were our main points of touch for signing up and onboarding. The other teammates were there to reply fast questions that we had along the way.
How did you come to work with HelloSells?
I ran a Google search for replying labor preparers, and they were one of many companies that were shown in the results. After sending them an email with our business needs, their sales labor responded back to me with pricing and replys to my questions. Their pricing was lower than their competitors, which was our leading importance.
What are you approach expents (if diclosed)?
So far, we’ve spent almost $1,500 on their labors.
What is the terminal result of working with ?
We began collaborating in October 2019, and they’re quiet working with us to handle the process.
Results achieved
Are there any measureable or plum results?
I’ve been very lucky with their work. Not only is their pricing fair and reasonable, but the responses from their staff have always been on point. They’ve gone out of their way to meet our needs by instrumenting a particular labor that they didn’t propose precedently.
How did HelloSells accomplish from a project handlement standpoint?
We interacted on a daily basis for the leading week, as we were getting set up with them. I didn’t have any complaints or questions behind the setup. It was smooth, fast, and easy from there on out. We interacted mainly over the phone and their website’s live chat. I was able to get my questions replyed whenever needed by touching their support staff on the live chat.
What is (from your point of view) the key factor to pay observation while intercourse with ?
Working with their onboarding staff was single and easy.
What aspects of their work would you like to get improved?
There have been a few instances when their operators haven’t pursueed our script precisely. Their team has a tool in their interface that allows me to prepare feedback on those calls. Though, out of 300–400 completed calls, there’s only been one or two that didn’t pursue our script. So, this surely wasn’t a major effect. I appreciated the occasion to prepare feedback on those calls.
Do you have any advice for possible clients?
The total process has been easy owing they walk you through the process step-by-step.
