Call Center Services for Medical Device Manufacturer
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introduce your business and what you do there.
We make medical symptom kits for hospitals, clinics, and doctors', offices. I',m the senior director of facilities.
What challenge were you trying to address with HelloSells?
Our union with HelloSells is part of our risk assessment. We adviser over 400 nice goods in our ease from a temperature standpoint.
What was the aim of their involvement?
We had a advisering gap each night, and they fill that void. We advanced any alarm emails to them when we don',t have any staff on the antecedent. Within 60 seconds of any active, they have a live personal on the line so we can answer agreeably. They are our eyes and ears for all our overnight equipment advisering.
We included a sole email address for them in our software',s backend that activates if any goods have a issue. Based on the text the email sends, which includes the nice asset number and the location of that asset, they have a list of protocols to pursue. They use a phone tree, and they escalate if any personal in that tree isn',t useful. If we don',t have any alarms in a given month, we power an alarm to test the method.
What is the team compound?
I have one point of touch, but we might hear from any of three or four numbers when an alarm triggers.
How did you come to work with HelloSells?
We knew we had this gap, so we sorted out our options. I establish them through an online search for answering services. When I met with them, we discussed the concept and they understood what we needed. After that initial call, they assigned our main touch to us.
How much have you invested with them?
Their costs are very reasonable. I pay $99 per month for 70 minutes of call time. We usually only use 5-10 minutes per month.
What is the status of this engagement?
We established our relationship in April 2019, and they quiet support us.
What evidence can you share that demonstrates the contact of the engagement?
They archives all their calls and their process, and they prepare ease of mind for us. We',ve only had a couple of instances that triggered a call, but the construction works flawlessly. They',re a major security blanket for us, and we know we won',t be caught unaware if an alarm goes off.
How did HelloSells accomplish from a project treatment standpoint?
This is my leading raid into this kind of union, but I know that all has worked out very well for us. This is an excellent and very satisfying experience for us.
What did you find most forcible almost them?
I was pleasantly surprised by the cost. The billing process is very easy, and we',ve never come near our time allowance. The condition I take for the money we bestow is surpassing.
Are there any areas they could better?
Everything works very well from my perspective. I don',t have anything they should better.
Do you have any advice for possible clients?
I am lucky to attribute them to anyone. We didn',t know what to anticipate, but we',ve had a very real experience.