Designing Experiences that Deliver Hope & Strength: Highland Solutions UI / UX project at Qualified.One

Designing Experiences that Deliver Hope & Strength by Highland Solutions

Some details

Like many nonprofit organizations, Make-A-Wish Illinois wanted to create a bigger impact for wish kids - but the 35-year-old organization felt stuck. In order to grant more life-changing wishes for critically ill children and their families, they needed to re-examine their wish-granting process. That’s why Make-A-Wish partnered with Highland Solutions to create a customer journey map that’s helping the organization take its

mission to the next level.

SERVICES PROVIDED: CX Strategy, Customer Journey Mapping


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