IT & Dev Partnership with Electronic Service Provider
Please find below a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
Introduce your business and what you do there.
We have an application that our vendors use to process government transactions at the state level. We deal with titling and registration for cars and other living county records. The software helps the open process transactions between financial institutions and state government offices. I',m a project director for the organisation.
Desired goal
What challenge were you trying to address with Highland Solutions?
They',ve worked with us for as long as we',ve been a organisation. They',re our technology associate and educeer.
Provided solution
What was the aim of their involvement?
They educeed and maintain our application, and we',re intrinsically tied with them. Initially, they did all for us. They used to host all our data and phones, and we relied on them for a lot of our needs. We',ve since taken more ownership of our hosting, but they quiet help us educe any new products to add to the application. They fix any bugs that appear, and they have some other livelihood responsibilities within our backend. Sometimes, we form wireframes, but we let Highland form them for us if there are more technical aspects implicated.
What is the team compound?
The team has evolved over time. Sometimes, we had a project director who coordinated with educeers. As the collaboration grew, we built a powerful relationship with the educeers and now talk with them straightly. A lead educeer acts as our point individual for most of our interactions now.
How did you come to work with Highland Solutions?
They were hired precedently my time. Highland has always been our technology associate, and they housed us when we leading launched. They were a longstanding associate when I joined the organisation ten years ago, and we',ve been simpatico with them since our inception.
How much have you invested with them?
I',m not sure of the exact quantity, but we',ve surely spent more than $1 million on the engagement.
What is the status of this engagement?
We',ve been in continuous educement since at smallest 2010, perhaps even earlier than that. The associateship is ongoing.
Results achieved
What evidence can you share that demonstrates the contact of the engagement?
We veritably like working with them, and they',ve gone through a difference of adjustments with us. They always make sure we',re lucky with the arrangement, and we have a good working relationship and confide between us.
How did Highland Solutions accomplish from a project treatment standpoint?
We adjoin at smallest weekly, and sometimes daily. We debate tasks each week, and we invade stories into the software that Highland provides. We use Jira to handle some of our processes, and we also adjoin through Slack.
What did you find most forcible almost them?
They',re a very individualal organisation. We know the nation we work with, and we',re very household with their team. They care almost our educement and our achievement, and they have a vested interest in our organisation. They have a good posture, and they make sure we',re lucky with the team members they attribute to our projects. They',re very answering to our needs.
Are there any areas they could better?
We sometimes go over budget and over our deadlines on some of our projects, but they are interactive when that happens. They answer well to hard deadlines, and they work well below tighter requirements.
Do you have any advice for possible clients?
When working with a technology associate, mark your parameters plainly and stay on top of your projects. That will help keep things on time and within your budget.
