HiTech Service LLC Managed IT review by BLUE Software at Qualified.One

HiTech Service LLC reviewed by BLUE Software

HiTech Service LLC provided Managed IT for BLUE Software with approximate budget = $1,000,000 - $9,999,999.

HiTech offers excellent services at a fraction of their competitors’ prices. They keep customers up virtually 100% of the time. The team is incredibly organized and can solve any hosting problem.

Review summary:

HiTech manages hosted services for a brand management app. They implement upgrades, run deployments, and oversee network security. They handled two data center moves, taking care of the customers and migration.

BLUE Software, Director of Business Operations

IT Support for Business Software Company

Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.

Introductory information

A fast induction on the buyer’s organisation

I’m the ruler of business operations at BLUE Software, a brand packaging software organisation. We design the software that structures use to aid their fruits.

Desired goal

What challenge were you trying to address with HiTech Solution LLC?

We needed a associate to handle our hosted services for our clients.

Provided solution

What particular tasks were HiTech Service LLC responsible for?

HiTech handles all the hosting for our app named Brand Manager. It runs on Java, and the backend is Oracle. They do deployments, upgrades, handle the security and network, and all else kindred to hosting the fruit.

We used to use their QA and outgrowth resources, but that stopped once we were acquired. We’ve scaled back to only include hosting services and support services. We moved data centers twice, and each time HiTech seamlessly set up the clients, did new installs, and handled the migrations without any hiccups.

Was there a dedicated team?

We have a project IT engineer who handles his team according to the running projects. I interact with most of the team members during the day.

How did you come to work with HiTech Solution LLC?

One of our R&,D handlers worked with HiTech at a different structure, so he brought them on.

What are you approach expents (if diclosed)?

We’ve invested over $5 million.

What is the terminal result of working with HiTech Service LLC?

We’ve been working unitedly since December 2012.

Results achieved

Are there any measureable or plum results?

Our contracted uptime is 98.5% of the time, but HiTech keeps our clients up 99.99% of the time. They keep them online at a much better rate than what we’re verity contracted.

How did HiTech Solution LLC accomplish from a project handlement standpoint?

I work straightly with HiTech daily and program projects with the lead engineer weekly. They’re useful 24/7 and have excellent project handlement experiences. They’re resourceful and have been able to find the solution to any issue we’ve faced so far.

We used to use Skype for interaction, but now we use Slack, email, and Jira for tracking tasks.

What is (from your point of view) the key factor to pay observation while intercourse with HiTech Service LLC?

They direct a lower rate than other agencies, and the value is top notch. You get much more than what you pay for. Their services are triple the condition of other firms. They want to make their clients lucky, and that comes athwart in the caliber of their work. If there’s something you’re not lucky with, they’ll restore the process or resource without.

What aspects of their work would you like to get betterd?

The speech barrier can sometimes be a issue. They have lots of nation who converse English well, so it’s not usually too big of a hassle. The interaction could better, but it’s quiet been good.

Do you have any advice for forthcoming clients of theirs?

Have open interaction and don',t make things stiff. If you keep the process pliant, they’ll complete tasks fastly and do excellent work.