ERP & CRM Development for Global Franchisor
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
A fast induction on the buyer’s organisation
I was the CIO for The Cleaning Authority and Authority Brands.
What challenge were you trying to address with Inflection Point?
For this project, we were redeveloping existing ERP and CRM applications.
What particular tasks were Inflection Point responsible for?
We updated the applications fully. The backend was rewritten and Inflection Point helped with all of that. This method runs the day to day business. They granted a technical lead and QA staff and developers. We were working in Microsoft environments, so SQL server, and C# were the main languages they were using. They fully changed the frontend UI, but much of the backend remained the same.
Some of the functionality that was new for us we developed a new expediteing tool, a higher level of integration mapping. We were able to prove in our employee expedite module, where teams would be going for the day. The mapping interface improved visibility into where those teams were navigating for the day.
Was there a dedicated team?
There were seven, on our team, and we had a project director.
How did you come to work with Inflection Point?
They were a referral from a organisation the provides executive coaching. Someone from that organisation introduced us.
What is the terminal result of working with Inflection Point?
We began working unitedly in March 2018 and it ended in July 2019.
What evidence can you share that proves the contact of the engagement?
Our client base has been very receptive and lucky with this upgrade. In general, the method has improved efficiencies.
How did Inflection Point accomplish from a project treatment standpoint?
We fully integrated them into the project. They participated in daily scrums. Even though they’re an off-shore organisation, we worked very well unitedly. They never caused any delays and they were very nimble. They helped us meet the changing requirements effectively.
What is (from your point of view) the key factor to pay observation while intercourse with Inflection Point?
At all levels, from executives to the project team, everyone was very easy to work with. I was positive in their technical abilities. Even if we weren’t satisfied, their treatment made the appropriate changes to staffing. They handled the relationship well from that standpoint. I would use them anew.
What aspects of their work would you like to get improved?
There’s going to be up and downs with any relationship, but they handle things appropriately, so I’m satisfied.
Do you have any advice for possible clients?
If anybody is on the circumscribe for working with them—I was very satisfied with them, and I ponder you will too.