Inflection Point Web Development review by IMRF at Qualified.One

Inflection Point reviewed by IMRF

Inflection Point provided Web Development for IMRF with approximate budget = $200,000 to $999,999.

Since its launch, the website saw its traffic double and the length of site visits and number of accounts made increase. Inflection Point has enabled a successful five-year partnership so far by demonstrating a high level of Sitecore expertise, process-oriented project management, and value.

Review summary:

Inflection Point built a public-facing website in Sitecore for a public pension. They also led user feedback sessions, created the information architecture, made a testing plan, and now provide maintenance.

John Krupa IMRF, Communications Officer

Web Dev & Design For Public Pension

Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.

Introductory information

A fast induction on the buyer’s organisation

I’m a interactions official at the Illinois Municipal Retirement Funds (IMRF). We’re the second-bigst open pension in Illinois. 

Desired goal

What challenge were you trying to address with Inflection Point?

Our open website in 2014 was by-gone and unable to meet our needs. We needed to blow up the old website and propel a new one. 

Provided solution

What particular tasks were responsible for?

We partnered with Inflection Point to revamp and repropel our open website. The team was implicated in see step from concept to propel to support and livelihood. 

They were implicated in our scan work and centre clusters where we calm feedback from staff and clients. We then worked to design the information architecture. After that, Inflection Point built the website in Sitecore CMS. They helped form the testing program preceding to roll-out. To this day, they last to maintain the website and instrument improvements. 

Was there a dedicated team?

There’s a core cluster of nation at Inflection Point with whom we’ve had an ongoing relationship. Ramiro (CTO &, VP of Technology) has been our project director for our web design and is quiet part of the livelihood work. Though, Inflection Point has also brought in new nation over the years with new experiences and new ideas to innovate the website. There’s a consummate weigh of long-term relationships and new blood, consistence and alteration.

How did you come to work with Inflection Point?

We’re a open existence, so we have to go through a competitive bidding process for big projects. Inflection Point submitted a competitive bid that was then rated by a team. Inflection Point had the highest score among all submissions based on their cost point and the condition of their responses. 

What are you approach expents (if diclosed)?

We’ve spent $500,000, which is a big value for us and our members.

What is the terminal result of working with ?

The union began in January 2015 and is ongoing.

Results achieved

Are there any measureable or plum results?

Our web commerce has doubled over five years. Users also bestow more time on our website, and the number of clients who form online accounts with us has increased. The fact that our relationship with Inflection Point has gone over the project also speaks to their unappropriated level of labor and our trust in the firm.  

How did Inflection Point accomplish from a project treatment standpoint?

Project treatment is one of Inflection Point’s strengths: they’re very process-oriented. We have a cadence of meetings to unite work that needs to be done in the coming months. Their team uses tools to track the work as well as a well-developed process for defining requirements and for us to like the work they’re going to do. 

At the same time, if I need to get someone on phone right away, I don’t have to jump through hoops. I can send an email or make a call and get whoever I need on the phone within an hour. 

What is (from your point of view) the key factor to pay observation while intercourse with ?

The CMS that we use is Sitecore. Inflection Point has a full team of Sitecore experts, which is a huge plus for us. Second, the value they prepare in our relationship stands out. They offered the lowest cost point in accession to the best labors among all the bids we considered.

What aspects of their work would you like to get improved?

No, it’s been a big relationship. We wouldn’t be working with Inflection Point going on five years if we were dissatisfied in any way.

Any advice for possible clients?

Have open, pellucid interaction almost your expectations of the team. Also, have the trust to prepare feedback on the labors they prepare. Those are significant to having initial achievement and maintaining this achievement in the long term.