The planned business launch failed without a mobile app to support it. High account manager turnover and confrontational, infrequent interactions made the relationship untenable. Robust onboarding procedures would have greatly improved the experience.
The app that INGIC delivered fell far below initial expectations, and external audits revealed a multitude of issues that kept the app from being released. Infrequent communication, a lack of transparency, and unkept promises were hallmarks of this partnership.
The app remains in progress, but the smooth process portends for success. Though quicker completion is desired, the INGIC team is producing high caliber work and has been proactive in providing capable team members.
The app did not meet expectations, and the team was largely unresponsive. Project management was inconsistent, and team members seemed not to be in the US as promised. The relationship terminated as a result of the sub-par delivery and concerns around best practices.
INGIC delivered a striking, aesthetically appealing new logo that perfectly encapsulates and evokes the company’s core values and central mission. They maintained an open line of dialogue through the project manager and regulated a seamless workflow. The team was patient and accommodating.
INGIC was reliable and responsive, always available and willing to address any problems. Their chat software has increased productivity, which makes the end clients happy. It’s currently in beta testing, but users says it works well.
Although the project got off to a bad start with lackluster designs and a remote account manager, INGIC quickly resolved the issues. The new account manager is attentive, thorough, and responsive. The team excels more at development than design.
The completed website received favorable reviews and contributed to substantial business growth. INGIC perfectly captured initial requests and delivered a strong online presence. The team is skilled, organized, and professional, making for a pleasant working engagement.
With a more accessible interface, the e-commerce platform adds value to the business. INGIC’s excellent collaborative skills and diligent work ethic resulted in a top-notch final product. The team was responsive to all questions and concerns, quickly resolving any issues as they arose.