The planned business launch failed without a mobile app to support it. High account manager turnover and confrontational, infrequent interactions made the relationship untenable. Robust onboarding procedures would have greatly improved the experience.
The app that INGIC delivered fell far below initial expectations, and external audits revealed a multitude of issues that kept the app from being released. Infrequent communication, a lack of transparency, and unkept promises were hallmarks of this partnership.
The app remains in progress, but the smooth process portends for success. Though quicker completion is desired, the INGIC team is producing high caliber work and has been proactive in providing capable team members.
The app did not meet expectations, and the team was largely unresponsive. Project management was inconsistent, and team members seemed not to be in the US as promised. The relationship terminated as a result of the sub-par delivery and concerns around best practices.
Engaged and supportive, INGIC willingly proffered guidance, suggestions, and issue resolutions. Though they can improve on their pricing, the team actively participates in the collaborative process.
Although the project got off to a bad start with lackluster designs and a remote account manager, INGIC quickly resolved the issues. The new account manager is attentive, thorough, and responsive. The team excels more at development than design.
