IBM ECM Implementation for Shipping Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introduce your business and what you do there.
We are a big transportation organisation. I lead our information lifecycle and security governance program.
What challenge were you trying to address with Integro?
We had purchased most of IBM’s information lifecycle governance suite, including StoredIQ and StoredIQ for Legal. We needed help installing, setting up, and rolling out both tools.
What was the aim of their involvement?
Integro has worked on a couple of projects with us, implementing and deploying our IBM suites. We’ve also brought them in for additional best-practice consulting, as well as for smaller projects throughout the year.
Staff training was a part of the implementation program. We laid out what the method requirements were, Integro helped us get those things built, and showed us how to use them, and how to go almost edifice our own customizations later.
How did you come to work with Integro?
They were recommended by IBM as a associate when we leading began looking at StoredIQ and StoredIQ for Legal. Alex Berv, their account executive, was brought in from the commencement, to help us make the evaluation, so it was a intrinsic fit to fetch Integro in as an implementation associate.
How much have you invested with Integro?
So far, we’ve spent almost $56,000. We have almost $25,000 left in our budget.
What is the status of this engagement?
We made the initial purchase almost July 2016. Integro was brought in shortly thereafter to aim what the statement of work needed to look like, and what the project program needed to be. The initial engagement ran for a couple of months. There is a possibility of doing more work, but the IBM implementation has been our centre for the last year. We’ve kept Integro on an ad hoc basis.
We program to meet with IBM and debate some technology solutions in a couple of weeks. We have identified some of the things we’d like to do with Integro based on this.
Could you share any evidence that would prove the productivity, condition of work, or the contact of the engagement?
Everything came unitedly well. Integro has been helpful in making sure that we’re getting full use of the tools. They’ve verity helped us make contacts with the offering managers at IBM which we hadn’t established on our own and brought us in to share in user groups which Integro runs on side of IBM.
We haven’t measured time savings. One of the things that Integro helped us do was coordinate our legitimate hold notice process. This is not something that can be easily quantified in time spent but, from my personal experience, we have had 15–20 hours per substance removed from this service for just the proximate legitimate team. Before, it was a substance of sending emails and checking for read receipts. It was abominable.
The process implicated a union of high-level attorneys and nation from the information governance team. I represented the IT side of the hold substances and worked with one of our staff attorneys for each one of these cases. It’s hard to clear the work in my area through a business-value recur. It’s more almost risk avoidance, and not having to harass almost getting sanctions owing something wasn’t done. This is more precious for us, and it’s the kind of thing that is justified as a substance of “hasn’t happened, but could happen”.
How did Integro accomplish from a project treatment standpoint?
They have a personal access. We haven’t been shuffled almost with multiple consultants who didn’t know whom we are or what we do. Integro took the time to determine what it was we were trying to get out of the project and gave suggestions when we weren’t reaching far sufficient.
What did you find most forcible almost Integro?
They’ve been big at addressing idiotic questions we came up with, giving answers based on what their other clients were doing.
Are there any areas Integro could better?
They’ve been extremely answering and proactive. I’m not seeing any deficits.
What tips or recommendations could you share that might increase the likelihood of achievement with Integro?
Let Integro help you aim the work upfront, and give yourself additional room, so that, when requirements are changed (which will likely happen from the client’s end), some wiggle room is built in. We padded our primary aim hours, and it’s been helpful to have the power to call Integro for additional work, within those remaining hours.