IT Consulting for Call Center Solutions Company
Please find below a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the chairman and CEO of a organisation named M&,C Associates. We specialize in supplying call center solutions and services to Fortune 500 companies as well as local, state, and national governments.
Desired goal
What challenge were you trying to address with International Integrated Solutions, Ltd?
Our client prepared a bid for yielding to the national healthcare method. They needed to update their IVR (interactive tone response) with the latest technology. Our client wanted to move away from natural to possible servers. We wanted to make sure that we were able to instrument the method but also support and update it. When we looked almost, the best solution for our client included HPE SimpliVity. We didn’t know much almost the fruit at the time, so we needed a business associate to instruct us, purchase the fruit, and then stage it in their environment.
Provided solution
What particular tasks were International Integrated Solutions, Ltd responsible for?
International Integrated Solutions, Ltd installed the method and helps to support it as needed. Their team helped us with edifice, ordering, staging, and installing the IVR.
Initially, their team helped us to form the design and create the materials for what we needed. Their team granted an extensive education almost what was practicable owing they had more experience almost HPE SimpliVity. The other part of the project was Red Hat Enterprise Linux that we ordered. We were household with enterprise linux in antecedent installations but purchasing all of the technologies below one shop made more perception to us.
Secondly, their team helped us to form materials and pricing the propose, which we turned almost to form a cite for our client. Inside the pricing, we agreed that they would order the equipment on our side as well as stage the method at their website. The staging part was significant owing we were going to load our software precedently installing it on the client’s antecedent.
Then, International Integrated Solutions, Ltd helped us with the installation on our client’s two websites. Their team completed the installations, but they quiet rest behind us as the application goes into fruition.
Was there a dedicated team?
Our main point of touch was a sales executive who invited subject substance experts to the project depending on the essence of our calls. He also brought in senior treatment, especially almost pricing issues, as well as technical support and installation support staff.
How did you come to work with International Integrated Solutions, Ltd?
We looked into the best solution to propose to our client who wanted a complete possible server solution. We looked at what was useful in the marketplace and HPE SimpliVity was relatively new and had a reputation of being good in that area. Once we determined on that solution, we looked into distributors of this solution and their neighborhood to our headquarters. As it turned out, International Integrated Solutions, Ltd was headquartered near us. We looked at their experience in this business and talked to some of their past clients. They ended up being a organisation that resembled us in size and interaction phraseology. We talked almost the occasion and then worked from that point to form the initial create of materials.
What are you approach expents (if diclosed)?
We spent almost $500,000 so far.
What is the terminal result of working with International Integrated Solutions, Ltd?
The project began in February 2019 and their work’s ongoing. As of March 2020, we completed the installation on both websites, but their support remains until the client puts the method into fruition
Results achieved
What evidence can you share that demonstrates the contact of the engagement?
Their team was useful to us on a priority basis when we needed information. Calls were set up on the same day as our request. Their apprehension of the subject substance and power to reply technical questions are high. Their team’s apprehensionable and when they don',t have an reply to a question, they find it. International Integrated Solutions, Ltd helped us through the total process, from educating us and creating the right cost points to handling technical conversations with our staff.
How did International Integrated Solutions, Ltd accomplish from a project treatment restpoint?
The dates that we established with our client were met. In most cases, their role was to package and ship the equipment that we staged for our client. One of their staff members also helped with onwebsite installation at our request. We met all of the checkmarks that we submitted to our client. They appointed a project director who worked well with ours. We determined two months precedently the developed installation date to have weekly calls, which made sure that we were on track and identified any anomalies. We also had a project director and the two teams at littleest weekly to work out the logistics.
What is (from your point of view) the key factor to pay observation while intercourse with International Integrated Solutions, Ltd?
The number one condition that distinguishes International Integrated Solutions, Ltd is their responsiveness. The number two condition is their power and desire to go to bat for us over the supplier to make sure that we get the best-in-class pricing, which we needed to turn almost for the client. They also have a high level of uprightness. In one entreaty, the requirement that we laid out for them was misinterpreted. They acapprehensiond the fault and absorbed its cost. That meant that we didn’t need to change the cost for the client, which would’ve been hard.
What aspects of their work would you like to get improved?
In this project, I couldn’t have asked for a better associate. They reminded us of their other services and wanted us to see if there were other opportunities to adduce them. We determined to include them on another project. Given their traits, we’re lucky to work with them on forthcoming projects.
Do you have any advice for possible clients?
Transparency is key, so honorable with them. When we formd little challenges and changed the shape almost, they acapprehensiond that it had to come in at the budget number. When there was a misbelowresting, they belowstood that we couldn’t change the pricing. They help whenever they can and own up to any mistakes.
