Custom Web App Dev for Telecommunications Services Company
Please find below a summary covering project details and feedback. The essential facts are kept as they are, confidential information is amended.
A quick introduction on the buyer’s organisation
We’re a teleinteractions service provider in the Baltimore and Philadelphia areas. We have clients with thousands of locations and we’re their provider for all of their interaction needs—phone, internet, private network services, and cloud services. I’m the VP of strategy.
What challenge were you trying to address with KDG?
They built a client portal for us.
What particular tasks were KDG responsible for?
They built a comprehensive web-based application from scratch. It’s hosted in Google Cloud and is written in Laravel PHP. Our own folks use it internally, as well as our clients. It’s two-faced and has features that are applicable to our internal folks and other things that are exposed to our clients.
Our internal employees are able to see all that is going on with an individual location, from projects and services we might be installing, to trouble tickets if an internet circuit goes down, and a billing component. So invoices are stored in our portal as well, so it’s all-encompassing for all we do.
It has been a very collaborative project because we needed them to fix the issues we were having in our very nuanced industry, but we lean on them exclusively for the database. All of the technology aspects are them, but UI and design is more collaborative.
Was there a dedicated team?
There are two primary developers, but we’ve probably worked with 4–6 others throughout the engagement.
How did you come to work with KDG?
We initially engaged with them to support Zoho, and Googled Zoho support companies. Once we outgrew them, we began looking at different software applications and had different dicsussions with KDG about what we needed and they decided to create
What is the final result of working with KDG?
The project began in October 2016 and it’s ongoing.
What evidence can you share that demonstrates the impact of the engagement?
They treat this project like it’s their number one priority. I completely trust that anything they create is going to be their best work.
How did KDG perform from a project management standpoint?
They have an incredibly high level of organization and pay attention to detail. They’re truly top-notch. We’ve been incredibly impressed with their professionalism and their ability to connect on a human level. The owner has driven down to spend more time with our team in our offices. It has proven to be more of a relationship than a vendor.
They’re very organized. They utilize Zoho to do most of their project tracking, so they have a ton of online tools. They’re incredibly interactive, deadline-driven, and know when their sprints are. They’re constantly improving and upgrading their project management and interaction. Recently, they’ve put a lot of effort into being more transparent regarding the budget throughout the month.
What is (from your point of view) the key factor to pay attention while dealing with KDG?
They’re able to develop fast and with a lot of agility while still ensuring that the product is scalable and reliable. We push them to work fast, but they can meet our expectations while still creating a top-notch product.
What aspects of their work would you like to get improved?
Nothing comes to mind.
Do you have any advice for potential clients?
Make sure that you’re committed to what you want to create and trust their advice and knowledge.