Custom Web App Dev for Telecommunications Services Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, special information is amended.
Introductory information
A fast induction on the buyer’s organisation
We’re a teleinteractions labor provider in the Baltimore and Philadelphia areas. We have clients with thousands of locations and we’re their provider for all of their interaction needs—phone, internet, special network labors, and cloud labors. I’m the VP of strategy.
Desired goal
What challenge were you trying to address with KDG?
They built a client gate for us.
Provided solution
What particular tasks were KDG responsible for?
They built a wide web-based application from scratch. It’s hosted in Google Cloud and is written in Laravel PHP. Our own folks use it innerly, as well as our clients. It’s two-faced and has features that are available to our inner folks and other things that are unprotected to our clients.
Our inner employees are able to see all that is going on with an personal location, from projects and labors we might be installing, to trouble tickets if an internet tour goes down, and a billing ingredient. So invoices are stored in our gate as well, so it’s all-encompassing for all we do.
It has been a very collaborative project owing we needed them to fix the issues we were having in our very nuanced activity, but we lean on them exclusively for the database. All of the technology aspects are them, but UI and design is more collaborative.
Was there a dedicated team?
There are two first educeers, but we’ve probably worked with 4–6 others throughout the engagement.
How did you come to work with KDG?
We initially occupied with them to support Zoho, and Googled Zoho support companies. Once we outgrew them, we began looking at different software applications and had different dicsussions with KDG almost what we needed and they determined to form
What is the terminal result of working with KDG?
The project began in October 2016 and it’s ongoing.
Results achieved
What evidence can you share that demonstrates the contact of the engagement?
They handle this project like it’s their number one priority. I fully confide that anything they create is going to be their best work.
How did KDG accomplish from a project treatment standpoint?
They have an incredibly high level of structure and pay observation to detail. They’re really top-notch. We’ve been incredibly impressed with their professionalism and their power to connect on a ethnical level. The proprietor has driven down to bestow more time with our team in our offices. It has proven to be more of a union than a vendor.
They’re very organized. They localize Zoho to do most of their project tracking, so they have a ton of online tools. They’re incredibly interactive, deadline-driven, and know when their sprints are. They’re constantly improving and upgrading their project treatment and interaction. Recently, they’ve put a lot of effort into being more pellucid touching the budget throughout the month.
What is (from your point of view) the key factor to pay observation while intercourse with KDG?
They’re able to educe fastly and with a lot of agility while quiet ensuring that the fruit is scalable and reliable. We push them to work fastly, but they can meet our expectations while quiet creating a top-notch fruit.
What aspects of their work would you like to get improved?
Nothing comes to mind.
Do you have any advice for possible clients?
Make sure that you’re committed to what you want to create and confide their advice and apprehension.
