About Knoah Answering company in Henderson, United States
Our operations began in Hyderabad, India in 2001 with a small technical support email program for a growing internet provider, who is still our client today. We have grown our operations to include multiple customer engagement solutions offered through a variety of contact channels and handled in a diverse range of languages from our global delivery locations.
Over the course of 19 years, Knoah has reached numerous milestones:
The customer experience is paramount at Knoah and our commitment to exceptional customer support will continue to be our highest priority. Knoah will continue to lead the way in providing innovative and creative solutions to meet the needs of you and your customers today and in the future.
As Chief Executive Officer, Greg provides the strategic vision, framework, and initiatives for our performance and growth. Since our inception in 2001, we’ve succeeded under his leadership by diversifying solution offerings and expanding our footprint globally. In this time, we have maintained our ability to deliver innovative support, continued client value and service excellence.
Sri Myneni, President – Knoah Solutions and Co-founder – Knoah Solutions & KnoahSoft, is a recognized leader and serial entrepreneur in the ITES-BPO services sector and Telecommunications Product industry. He has more than 25 years of senior management experience with global corporations in diverse areas like Enterprise Database Management, Secure Networking, CRM, and eCRM with major emphasis in Customer Management, Product Management, Business Development and Software Development.
In 2001, Sri Myneni co-founded Knoah Solutions and organically scaled it up to be an award-winning and internationally recognized global outsourcing services company that delivers multi-channel customer support to Fortune 500 clients globally from its onshore, nearshore and offshore delivery centers in Las Vegas, Hyderabad, Tegucigalpa and Guatemala city.
With an objective to provide cutting edge technology to its clients for enhancing customer experience, in 2007, Sri co-founded KnoahSoft that provides Enterprise level Contact Center Workforce Optimization Solutions to over 200 small and large companies across the globe. Currently, it is one of the key players in the WFM solutions industry world-wide.
KnoahSoft was acquired by Avaya, world’s leading telecommunications product company.
Ralph Barletta has more than 22 years of experience in the knowledge management and eCRM industries, helping Fortune 1000 companies successfully deploy these key technologies in their large call centers. Prior to co-founding Knoah, he was product evangelist for eGain’s Knowledge Products.
Sridhar Sriramaneni is a seasoned professional with past experience in the IT consulting arena. Prior to joining Knoah, Sridhar served as a Senior Consultant at Sybase and Cap Gemini America. Having worked for ISO certified companies throughout his career, Sridhar has developed a strong understanding of Service quality. He has worked in a cross-section of industries ranging from Financial Service to Government sectors. Sridhar has held multiple roles in Knoah over the past 15 years contributing to the growth of the company.
Sudha Ravella, a strategic thought leader with over 25 years of experience across domains such as Information Technology, ITES, Healthcare and Life Sciences has helmed IT Strategy, Program/Project Management, Delivery, Corporate Solutions and Consulting.
With a deep-rooted philosophy for business success, Sudha has focused on ownership of outcomes, understanding customers, designing innovative technology solutions, formulating a performance driven culture and maintaining an uncompromising work ethic.
A Corporate executive for most of his career, has made significant impact in leading cross-functional and matrix teams both nationally and internationally by designing creative, innovative and cost-effective process solutions. Has been a catalyst for improvements and delivery by overcoming complex business/technical challenges. Has seamlessly handled multiple projects simultaneously, including implementations and IT Operations.
Areas of expertise include Strategy Planning, New Initiatives, Financial Planning, Policy Formulation, IT/ Management Consulting, CRM, Operational Strategies, Change Management, HR / Competency Development, Business Solutions Architecting, Service Delivery, Infrastructure Planning, Business Process Reengineering, Business Evaluation, Business Proposals and Techno Commercial Operations.
A few highlights of his career include playing a pivotal role in reshaping GSS Infotech and Virtify Technologies’ processes and projects and being instrumental in making them flagships projects by focusing on client delight.
Successfully built organizations from ground zero, moved organizations up the value chain by focusing on specific industry verticals and lead distributed P&L and cost centers based organizational structures. Proven record of providing effective leadership in driving continuous improvements and innovation in business and operations.
David Lewy brings over 25 years of Sales and Executive Management experience in the Customer Service/Technical Support arena to Knoah Solutions. His responsibilities include developing new accounts, managing business relationships with current accounts and exploring and solidifying relationships with new business partners. During his previous tenure at Advantagekbs, he was responsible for doubling Sales and preparing the company for its eventual sale to UK-based Logica.
Mahesh Joshi is a Chartered Accountant with over 25 years of industry experience in the field of Finance, Accounting & Compliance. Before joining Knoah, Mahesh provided leadership role in Finance and displayed acumen in Financial Accounting & Management Reporting, Financial operations, Investors Relations and Compliances for a variety of IT companies ranging from startups to established enterprises having multi-geographical operations.
His career achievements include fund raising through IPOs, Project Finance & Working capital facilities, documenting functional SOPs for Startups, involvement in establishing overseas ventures, due diligence activities for PEs, Mergers and System Implementation for Finance function.
Terry heads North America operations at Knoah and operates out of Las Vegas center.
With over 18 years of experience in management and startups. Manfred brings strong work ethics and an entrepreneurial spirit to the workplace. His experience includes Contact Center, Business Process Outsourcing, E-commerce, Online Gaming and Business Development. including launching and managing the first Contact Center / BPO Service Company in Honduras, launching and management of Online Poker networks and Online Casinos, online marketing management, and Contact Center Operations, among others.
We want to establish an open and honest partnership with every company that uses our services. Working together side by side, we strive to introduce third-party services, new software tools and management solutions that not only yield greater transactional revenue through increased early engagement and upsells, but leave a business’s customers satisfied after every brand interaction.
24-7 Intouch and Knoah Solutions are leaders in the customer care industry, focused on pairing the customer experience with best-in-class technology. This partnership is designed to support the growing need for globally diverse customer service solutions, while leveraging operational best practices from both companies.
