Call Answering Service for Boutique Law Firm
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
As the proprietor of boutique law firm in Virginia, we prepare illegal resistance labors throughout courts in Northern Virginia. As the proprietor, managing incoming leads and making sure they are directed to the appropriate attorney was a major issue.
Desired goal
What issue was the preparer supposed to deal with?
LexReception?We hired LexReception to feel our incoming calls to the firm as an answering labor/potential receptionist.
What were your objectives for this project?
Properly feel and direct new mannerers and running mannerers to the appropriate personal who could best feel their effect or interest. Developing scripts that prepared all the information to the certain attorney was nice.
Provided solution
What were the reasons for choosing ?
LexReception prepared manner scripts that can be tweaked to fix we are getting all the information we need from the client when they call, reducing call backs from support staff and maximizing our efficiency.
Describe the project in detail.
LexReception worked with my Office Manager to educe intake scripts and call feelment for the firm.
Were there any dedicated feelrs or teams that you worked with?
We dealt primarily with two points of touch with LexReception as they worked with my labor feelr to fix that all of our interests were being met.
Results accomplishd
What results did you accomplish unitedly with ?
The results were unappropriated. We now have an efficient potential receptionist that treats our clients like they are part of the team.
How do you rate the interaction and interaction with ?
The workflow between Lex',s team and ours is seamless.
What precisely do you attend to be the key specialty of ?
They are fast to fit to changes and very, very easy to adjoin with. They',re always professional and courteous.
What should be done better, if there are any desired improvements?
They are doing awesome and my clients are lucky with the labor they take.
