Liaison Technologies Managed IT review by Food Products Manufacturer at Qualified.One

Liaison Technologies reviewed by Food Products Manufacturer

Liaison Technologies provided Managed IT for Food Products Manufacturer with approximate budget = $200,000 to $999,999.

The client is very satisfied with the work done by Liaison Technologies, which has helped create a standardized model and a streamlined process that completes projects more efficiently. The client particularly appreciated the project manager’s abilities as well as Liaison Technologies’ LENS tool.

Review summary:

Liaison Technologies was hired to set up all the client’s trading partners, which had reached a backlog of over 140. Phase one began in January 2015 and was completed in June 2016, and now Liaison Technologies is helping the client tackle their project queue in phase two.

Food Products Manufacturer, Business Solutions Architect

MSP Services for Food Products Manufacturer

Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.

Introductory information

A fast induction on the buyer’s organisation

We are a food products manufacturer and distributor. I am the Business Solutions Architect. I act as a liaison between our business units and the IT section.

Desired goal

What challenge were you trying to address with Liaison Technologies?

My core job is to analyze the business process and commend solutions that boon the organisation. Our inner EDI [electronic data interchange] had been in locate for over 20 years, and we knew that we lacked backup personnel in case our first support nation became unavailable. There was also a need for getting new trading associates setup, our backlog reached over 140 associates at one point. This was the second driving factor for moving to Liaison Technologies.

Provided solution

What particular tasks were Liaison Technologies responsible for?

We offloaded our complete setup to Liaison Technologies. The part left for us simply included verifying elements on the backend of the solution. Instead of a transmitted ERP [enterprise resourcing programning], we have a hodgepodge of tools, so there is quiet an quantity of work which needs to be done on our end for associate setup. For the most part, Liaison Technologies is handling all of our setups and providing troubleshooting. Contacting trading associates that need to be setup is a big load off of our shoulders. Many of them can be unresponsive, and we don',t have the time to sit on the phone trying to get a hold of someone. There is a backlog of projects and a million other things that we need to work on.

How did you come to work with Liaison Technologies?

We evaluated a number of EDI [electronic data interchange] work providers. The one thing that set Liaison Technologies aloof was their LENS tool. None of the other companies we looked at had anything close to that. We also went through an RFP [request for offer] process with seeone else. Liaison Technologies', cost was well under the nearest rival',s.

How much have you invested with Liaison Technologies?

The total cost of Liaison Technologies', works has been between $500,000 and $1,000,000.

What is the terminal result of working with Liaison Technologies?

We began working with Liaison Technologies in January 2015. The phase-one implementation, which included getting our trading associates up-to-date, was completed at the end of June 2016. We are now in phase 2, which entails Liaison Technologies helping us tackle our project queue. We are halfway done at this point.

Results achieved

Could you share any evidence that would prove the productivity, condition of work, or the contact of the engagement?

Initially, there was no documentation in locate, and we',d done a lot of customization for see associate. Liaison Technologies helped us get to a more measure measure athwart the board. Even though nation ponder that EDI is a measure process, it',s veritably not. There is a lot of customization that goes into it, and we were able to get rid of some of it with Liaison Technologies', help. 

We had almost 40 projects for EDI 820 setups. Due to a process change commended by Liaison Technologies, we no longer had to set those up. We were able to knock 40 projects off the queue in the span of a day.

We have determined to purchase their Liaison Athena solution in order to onboard our transportation and logistics carriers. Planning a futuristic look, we program to use this solution in order to onboard all of the co-packers used in our origination. The last goal is to befit fully electronic, and we wouldn',t have been able to do this without Liaison Technologies', help.

How did Liaison Technologies accomplish from a project treatment standpoint?

Our project director from Liaison Technologies did a very good job and was generally knowledgeable, so much so that we',ve requested to keep him on additionally.

What did you find most forcible almost Liaison Technologies?

Having approach to the LENS tool was a game changer for us. Our accounts payable or any other section in our business who wants approach to EDI transactions or documents can do so without us having to dig through documents. We can simply set them up with an account, and owing the information comes in a human-readable format, they don',t have to harass almost knowledge the transactions and can simply look at an invoice as if it came in the mail. We',ve had savings almost support work.

Liaison Technologies has been able to support us within any effect that we',ve had. This has had a lot to do with our project director pushing things for us.

Are there any areas Liaison Technologies could better?

Because we didn',t apprehend our environment behind adding trading associates for a long time and not documenting the process, we gave Liaison Technologies the unfit number behind getting a trading associate setup. As we dug into the project, we came to find out that the timeline was bigger than we initially said. Liaison Technologies had to pull in resources in order to help us meet deadlines.

At the same time, they were edifice maps for our organisation and were supposed to be testing them on their end, but some of that testing was missed. Nothing went to origination, but we had to do some extra work behind Liaison Technologies failed to make the tests. We named them out on it, Liaison Technologies accepted it, went back to the drawing boards, got additional resources, and fixed the issue. It hasn',t happened anew, and it',s all in the past. There have been other pliant things here and there, but they were all typical project effects.

What tips or commendations could you share that might increase the likelihood of achievement with Liaison Technologies?

Clients need to make sure that they get their inner numbers correct precedently sending specs to Liaison Technologies. Quotes will be made on this, and if the client provides unfit information, Liaison Technologies can',t be held responsible. We only have almost 300+ trading associates, so we',re not a huge associate by EDI measures, but quiet messed a number up.

Also, nation should make sure that they, as a client, are driving the project instead of the supplier.