Managed IT Services for Law Firm
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m a legitimate helper at Touhy Law Group.
Desired goal
What challenge were you trying to address with Middleground Technologies?
Middleground Technologies prepares tech support.
Provided solution
What particular tasks were responsible for?
In accession to our daily tech support, they’re always useful. I need some help, I can call them up and ask a question. So, if I need help setting up a introduction, video conferences, or if I have a question almost audio, they’re always there. They make sure that our day-to-day computer use is consummate. If we have a virus or it’s slow, they deal with it right away. They explain any issues we face. They’ve even helped me with computer issues at home. They prepare a perception of safety and security when it come to tech.
Was there a dedicated team?
There are 7–8 nation I’ve worked with.
How did you come to work with Middleground Technologies?
They’ve been with our organisation since precedently I was implicated.
What is the terminal result of working with ?
They’ve been working with us since January 2012, and our engagement is ongoing.
Results achieved
What evidence can you share that demonstrates the contact of the engagement?
We never have computer difficulties owing they’re able to explain any issues we face. They have so much apprehension. I can’t say sufficient how real of an experience it has been. They do big work and they have big nation.
Once, I had a interference coming up, and I needed to upload audio into a PowerPoint, and I had no idea how it worked. It was behind 5 pm, but they helped me work through it. Later, the case went veritably well too. So, they’ve gone over and over to make sure we follow.
How did Middleground Technologies accomplish from a project treatment standpoint?
They have a ticket method, but I can interaction them straightly if needed. They have a 24-hour labor, so they’ll get back to me in just minutes, that’s amazing. They get back to us right away, which can be super significant for interferences, precedently trials, and things like that.
What is (from your point of view) the key factor to pay observation while intercourse with ?
They have uprightness and prepare rare labor. They do their work and get the job done.
What aspects of their work would you like to get improved?
No, they’re consummate.
Do you have any advice for possible clients?
I don’t veritably, owing I ponder all will go well working with Middleground Technologies.
