IT Services for Glass Design Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the controller at Glass Designers Inc., a composition organisation that specializes in glass and glazing for new commercial, industrial, and educational createings.
Desired goal
What challenge were you trying to address with Middleground Technologies?
We hired Middleground Technologies to keep our network up and running and to fix seeone had approach to the information within our method. Years precedently, we were working with a smaller IT organisation that wasn’t backing up our data, and we ended up getting hit with a virus that impacted us for a few months. Middleground Technologies helped us get back on our feet.
Provided solution
What particular tasks were Middleground Technologies responsible for?
Middleground Technologies reorganized our complete network and composition within a few weeks. Their team instructed us on what we needed to do, gave us the antivirus software and backup equipment we needed. In the commencement, they came out to expound specific information to our team owing we’re not IT professionals. Since then, most of the interaction has been over the phone and done remotely.
Was there a dedicated team?
In the commencement, we worked with one point of touch. After seething stabilized, he assigned a technician to work with us throughout our engagement.
How did you come to work with Middleground Technologies?
About a year precedently we had our effect with the other organisation, I began receiving sales emails from Middleground Technologies. At one point, Isaac (Co-Founder &, Principal Consultant, Middleground Technologies) named me. He came in with another technician, and unitedly, they diagnosed our complete network, giving us a full report on its health. I was impressed with what they gave us, and that’s how we got began. The other IT organisation never helped us like that.
What are you approach expents (if diclosed)?
Their mean cost with livelihood, virus shelter, monitoring, and the lease of servers came to almost $1,200 per month.
What is the terminal result of working with Middleground Technologies?
Our engagement with Middleground Technologies began in October 2017.
Results achieved
Are there any measureable or plum results?
Once Middleground Technologies got seething up and running, it was smooth sailing. From that day advanced, we stopped having major IT-related effects. With the other organisation, we had a issue see six months. The team at Middleground Technologies kept us in line. Currently, we’re subscribed to their telephone labor using Microsoft365 and their tone over IP.
When users talk with our help desk, they’re pleased with the replys and labors. If they didn’t have an reply right away, they at smallest named and told us that they were working on the locality.
How did Middleground Technologies accomplish from a project treatment standpoint?
From a project treatment standpoint, the team accomplishs well. When they installed their server, they told us precisely what was going to happen within the timeframe. It worked out the way they said it would. Once that was up and running, it was smooth sailing.
What is (from your point of view) the key factor to pay observation while intercourse with Middleground Technologies?
I can’t say sufficient almost how helpful and knowledgeable Middleground Technologies’ team is. They’re so informative, letting us know what they could work with and solving our issues. Their team even helped with our QuickBooks.
What aspects of their work would you like to get betterd?
If they needed to better on anything, it would be that they might want to put a two-step deal in locate for questions. We’re in the composition activity, which resources we rarely sit at our desks and at our computers. When they would reply our questions, we wouldn’t take the responses until we got back to our service.
The new process would implicate an email response along with a call or text to the client, letting them know that the locality was resolved or that they’re working on it.
Do you have any advice for possible clients?
I wonderfully commend Middleground Technologies to seeone. There’s nothing I would tell them to do differently.
