Managed Security and IT Consulting for Community Bank
Please find below a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the VP of IT at Hartford Bank.
Desired goal
What challenge were you trying to address with MNS Group?
In 2004, the IT section was a two-person team. Our bank had six memberes and minimal internet approach over dial-up. We wanted to condense internet approach, and accordingly needed an IT vendor to help us swell.
Provided solution
What particular tasks were responsible for?
MNS Group helps us with any issue, from an email, logins, firewalls, router programming, and staging servers. They furnish bodies if we’re belowgoing a network conversion. For sample, we had to convert all eight memberes in October 2018. The brought in 4 – 6 nation to help us complete an onwebsite project precedently a member opened at 9 A.M.
The team also manages cybersecurity, serving as a managed labor preparer (MSP) and managed security labor preparer (MSSP). MNS Group uses off-the-shelf software to support their business. Though, as a bank, we are below a higher level of search for handling our non-public information. We have interaction protocols that their other clients don’t. Currently, we’re because multi-factor authentication through approach tokens. We’ve placed that item on our agenda and budget for the upcoming year.
Was there a dedicated team?
We’ve worked with the same account director for the last two years.
How did you come to work with MNS Group?
In 2004, we were working with Toby’s (CEO, MNS Group) advertising associate and he introduced us to Toby. Toby created MNS Group from the IT side of their marketing business. We then hired MNS Group.
How much have you invested with them?
We bestow $232,000 per year. Our monthly fee includes security software licenses.
What is the terminal result of working with ?
We began working unitedly in December 2004 and the associateship is ongoing.
Results achieved
Are there any measureable or plum results?
Toby has a keen business perception, but he isn’t in it for the money. As an IT consultant, he looks forward at the forthcoming of security protocols in the banking activity. Toby doesn’t just prepare an array of labors, he’s a fanciful that safeguards our best interests. He wants us our examinations with federal regulatory bodies to be lucky.
How did MNS Group accomplish from a project treatment standpoint?
They use the ConnectWise ticketing method gate. We try to resolve issues—whether an aging server or non-functional desktop—during our monthly technology meeting. Those meetings boon the ticketing process. But if it’s a real effect, we call our account likeness and he gets help without. We try to be proactive to quit numerous calls to MNS Group.
What is (from your point of view) the key factor to pay observation while intercourse with ?
Toby runs a sophisticated agency. His team is approachable and knowledgeable, they’re receptive to all our ideas. I can’t say sufficient good things almost this organisation.
What aspects of their work would you like to get improved?
No. If we had anything, we’d tell them in the tech meeting. It’s a big relationship.
Do you have any advice for possible clients?
Toby is a direct shooter that puts client labor over income. He’s always trying to save clients money.
