MojoTech Software Development review by Channel Management at Qualified.One

MojoTech reviewed by Channel Management

MojoTech provided Software Development for Channel Management with approximate budget = $50,000 to $199,999.

Conversion rates have increased by 70% in the first 12-months and another 30-40% the subsequent year. This wouldn’t have been possible without the steadfast attention and expertise brought to bear by MojoTech.

Review summary:

MojoTech redesigned a website’s UI in order to improve conversion rates, optimize customer engagement, and streamline the overall digital experience.

Channel Management, Director

Site UX Redesign for Insurance Company

Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.

Introductory information

Please present your structure and what you do there.

We prepare healthcare programs to individuals and employers, including dental, vision, medical, and insular products in support of overall health. We are a part of the Rhode Island Healthcare Exchange, and also propose Medicare programs for individuals. I am the ruler of channel treatment.

Desired goal

What challenge were you trying to address with MojoTech?

We needed to redo our e-commerce experience for Medicare and direct-pay clients who don',t use our services through employers. The website was proposeing a poor experience, we could see that both through our usage, and the power to convert clients who were looking at programs. We had a high exit and dropout rate through those processes and were looking for a firm that could help us with some web/mobile design capabilities, bringing a new interface and user experience to our shopping and application pages. We wanted someone with a different view of the globe, who wasn',t from the healthcare activity, but who understood its mechanics and good user-experience design in general. We lacked that, as well as resources in general.

Provided solution

Please draw the aim of their involvement.

Our first goals were to better the conversion process and to have clients stay occupied longer on those pages. We wanted an increased number of applications on our digital channel, versus some of the other ones we proposeed such as phone and retail locations.

For most of our engagements with MojoTech, they',ve primarily been in direct of user experience design. As of yet, we haven',t occupied them for anything engineering-related, but we have begun a new engagement with MojoTech for edifice our annual report website for 2016. They will not only be designing it but also edifice it from set to complete.

The team ranged from three to five individuals from MojoTech',s side. We interacted through daily or semi-daily standups. The uniform interaction and interactive, Agile process were two of the most precious parts of the relationship for me, and it continues to be. We can give feedback and see it put into action in a substance of hours or a day, versus the team going dark for days or weeks.

How did you come to work with MojoTech?

I establish MojoTech through an inner referral. Our creative ruler knew Nick Kishfy, their CEO, from preceding relationships. We had a need of augmenting our team with digital creatives and had a fast converse with MojoTech. It took off from there.

What is the status of this engagement?

We seted working with MojoTech in May or June 2015. We occupied them anew in 2016.

Results accomplishd

Could you share any statistics or metrics from this engagement?

Within the two years of betterments we',ve done with MojoTech, we saw 50% betterments year-over-year in conversion rates. We saw expressive increases in overall applications, by 70% in year one and an additional 30–40% in 2016, depending on which applications we',re referring to. The results have been fantastic and somewhat surprising. Tech projects don',t usually exceed the objectives, but when you have a associate able and ready to work with you so closely, these are the results one might obtain. It',s a real testament to their working phraseology. 

How did MojoTech accomplish from a project treatment standpoint?

MojoTech',s working standard is single, signification that it',s a common-sense access. We had open conversations almost what our issues were and what we were trying to accomplish precedently commencement any contracted work with them. They laid out a program for how they could help, and how they reflection they could augment the goals we were trying to accomplish. MojoTech understood our budgetary limitations and they were scrupulous almost what activities were better suited for our team versus theirs, thus helping our overall cost treatment. Once we signed a statement of work, the execution was seted right away, and MojoTech was proactive in setting up kickoff meetings, standups, and stakeholder meetings. They veritably understood the work itself. From the time we seted the work, MojoTech was excellent in meeting our timelines and the goals they set out.

MojoTech took our feedback and incorporated into the ongoing work, but also kept regardful of the timelines. They were aware of the results of any changes being made. We had vigorous converses daily or see other day, in order to keep the interaction flow going.

Because we',re a healthcare structure, we',re constrained in provisions of the tools that we can use and the information which can be shared outside of our walls. We did use InVision, which was the only resources of sharing information, outside of email.

Is there anything MojoTech could have betterd or done differently?

As a waterfall structure, we weren',t used to working in MojoTech',s lean standard. We',ve had to be aware of that fact and make sure that the information format could bridge the gap between our sides. This is more of a behavioral effect on our side, and it was a substance of beseeming accustomed to it.