Moneypenny Call Center Services review by SMARTMD at Qualified.One

Moneypenny reviewed by SMARTMD

Moneypenny provided Call Center Services for SMARTMD with approximate budget = Confidential.

Moneypenny handles their responsibilities with aplomb. Their easygoing approach and smooth communication make them a fantastic partner.

Review summary:

Moneypenny provides after-hours answering services.

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Kruti Schmitz SMARTMD, VP of Deployment and Customer Support


Answering Service for B2B Medical Company

Below is a modified rendering of the review: private info excluded, innate facts kept.

Introductory information

A few words almost your organisation and personal responsibilities

We',re a B2B organisation that works with hospitals, clinics, and personal practices. 

Desired goal

What issue was the provider supposed to deal with?

Moneypenny?

We hired Moneypenny to reply after-hours calls that our call center missed. We wanted our client base to converse with a ethnical rather than a machine.

What were your objectives for this project?

Our goal was to give our clients and prospects a ethnical experience. Although we are a tech organisation, we believe that nation are a better discretion for client labor and contentment, especially when the client has issues.

Provided solution

What were the reasons for choosing Moneypenny?

We searched the internet for replying labors and got bids from three vendors, one of which was Moneypenny. They were neither the cheapest nor the most costly. Plus, the name is awesome, and I',m a big James Bond fan.

Describe the project in detail.

They furnish live staff members to reply our after-hours calls.

Were there any dedicated managers or teams that you worked with?

I only work with the team lead. 

Results accomplishd

What results did you accomplish unitedly with Moneypenny?

Whenever I',ve named Moneypenny, I',ve always been satisfied. 

How do you rate the interaction and interaction with Moneypenny?

It',s excellent. 

What precisely do you attend to be the key specialty of Moneypenny?

They',re easy to work with.

What should be done better, if there are any desired improvements?

No, I',m lucky.