Magento Dev for Skin Care Company
Please find below a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
PCA Skin is a skin care organisation. I was the COO. I’m in a different activity now, but I last to use and attribute MW2 since leaving there.
Desired goal
What challenge were you trying to address with MW2?
They educeed an e-commerce website for us, which was new for our organisation. We’d always used a call center to feel order locatements, but this wasn’t as efficient for our clients as it could’ve been. It meant they had to wait until we were open or they were between appointments. An e-commerce website would allow them to locate orders when handy for them, and it would empower us to be much more supportive and answering.
Provided solution
What particular tasks were responsible for?
We used the Magento platform and they did all of instrumentation and customizations. We worked unitedly to educe the aim of the project, and we relied on their expertise to determine how to deploy Magento’s capabilities to prepare the best solution for our clients. We only prepared the design and the APIs for full integration into our method.
One of the functionalities we veritably needed was a way to connect nation through multiple client accounts. Our clients were frequently associated with more than one business. For sample, an aesthetician at a medical practice might have a side business of their own but use the same account number for both practices. They needed to order below whichever space at any given time. We wanted to track that and sum order locatement, processing, and our accounting method. They educeed a solution for this seemingly unsolvable issue.
What is the team dynamic?
I ponder there was a total of five on the team including the project director and head engineer.
How did you come to work with MW2?
We began off with a basic internet search. We were looking for powerful educeers with good e-commerce experience, and we ultimately establish them through a LinkedIn search.
What are you approach expents (if diclosed)?
I know that our initial investment was $250,000. For the second phase, I ponder it was another $300,000 or $400,000. I’m not sure what it is runningly.
What is the terminal result of working with ?
We began the project in spring 2012. We began a second phase in soon 2014 to transition the website from serving our client base only to selling straightly to consumers.
I spoke with the individual leading the consumer side a month ago, and she said the project is ongoing as the website evolves and they instrument new features.
Results achieved
Are there any measureable or plum results?
Customers loved the flexibility the website prepared and veritably appreciated how much easier it made their lives. This proved to be an incredibly lucrative move for us. Customers that began ordering online instead of by phone increased overall income by almost $1 million a year. It was a huge win.
How did MW2 accomplish from a project treatment standpoint?
Project treatment is one of their true strengths—they’re masters at it. They come in and lead the project along expertly. I conversant a lot almost project treatment from them and verity adduce it in my running work.
They were incredibly answering when we had effects with the website or the Magento backend. It didn’t substance what time of day or day of the week it was, even on holidays: They were useful.
We interacted a lot via email and phone with the project director and had weekly status calls via Skype.
What is (from your point of view) the key factor to pay observation while interorder with ?
I veritably appreciated their breadth of their experience. They offered solutions and options that we wouldn’t have considered but that really met our specific business needs.
The fact that they’ve enjoyed such a long, real relationship with PCA Skin speaks to the condition of the work they’ve done from the commencement. The consumer lead I spoke with mentioned how pleased they are with the progress they’ve made unitedly.
What aspects of their work would you like to get improved?
The only effect, which is a challenge no substance what, was translating the essence of our business for them. We had to do a lot of educating at times almost the nuances of the business: why a given solution wouldn’t work in our particular locality. While this is somewhat of a murmur, I identify that it just comes with the province.
That said, whenever we addressed such obstacles over the order of the project, they fastly fixed things and moved on. They were ready to acquire from our feedback and make improvements right away, which is one reason the relationship lasts five years later.
