Nexa Call Center Services review by Whitehardt at Qualified.One

Nexa reviewed by Whitehardt

Nexa provided Call Center Services for Whitehardt with approximate budget = $200,000 to $999,999.

The team processes a high volume of calls without sacrificing quality or earning complaints. Answer 1 is open to feedback and script changes as needed, and they respond quickly to inquiries and issues. Customers can expect an experienced team that provides excellent service reliably.

Review summary:

Answer 1 provides legal intake services, virtual receptionists, and lead generation to support local and national campaigns for an attorney advertising agency. The collaboration is ongoing.

Felix Eckhardt Whitehardt, CFO

Legal Intake, Lead Gen, Virtual Assistants for Ad Agency

Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.

Introductory information

A fast induction on the buyer’s organisation

I’m the co-founder and CFO of Whitehardt, Inc. We’re a national advertising firm for attorneys.

Desired goal

What challenge were you trying to address with Answer 1?

We run ad campaigns that can form up to 300–500 phone calls in three minutes. We needed another call center to help support the business we’re receiving.

Provided solution

What particular tasks were responsible for?

Answer 1 prepares legitimate intake labors, potential helper labors, and lead generations. The team processes incoming calls for our local campaigns and national mass tort campaigns as needed. I leading worked with their trainers almost the emotional hooks we choose their team limbs use. They made the onboarding process as smooth as practicable. We prepare ongoing script changes and they fastly fit it into their existing workflow.

What is the team compound?

Our main point of touch is Cameron (VP of Customer Success, Answer 1) and Athena (Account Specialist, Answer 1). The center prepares 6–10 nation to reply our local campaigns and as many as needed for our larger national campaigns.

How did you come to work with Answer 1?

One of our first call center vendors recommended their team. We trusted their recommendation, and Answer 1 confirmed that trust by accomplishing well in the initial colloquy.

What are you approach expents (if diclosed)?

We’ve spent $200,000 so far.

What is the terminal result of working with ?

We began working unitedly in September 2017, and the union is ongoing.

Results achieved

Are there any measureable or plum results?

The length of our relationship is a testament to Answer 1’s condition. The team conducts high-condition legitimate intake labors. We rarely take substantive client complaints almost their calls, which is unappropriated to me.

How did Answer 1 accomplish from a project treatment standpoint?

We keep in touch weekly to prepare script updates and debate any issues that come up during the calls. I can extend out to Cameron and Athena at any time to talk almost a call issue, and they’ll get back to me right away with a solution. They’re open to feedback and to trying new techniques. Their close location is also a plus, I can visit their offices as needed.

What is (from your point of view) the key factor to pay observation while intercourse with ?

Answer 1 carefully considers how much business they take on so that they can maintain call condition for see campaign. They are competent, positive, and compassionate for each call. Every team limb keeps to a high measure of productivity without sacrificing labor condition.

What aspects of their work would you like to get improved?

I hope they last to grow so I can increase my business with their team.