PATLive Call Center Services review by Jonesly MMA Academy at Qualified.One

PATLive reviewed by Jonesly MMA Academy

PATLive provided Call Center Services for Jonesly MMA Academy with approximate budget = Less than $10,000.

Their services have markedly increased the ability to better screen calls and provide a professional first impression for new clients. As such, they have been well-received. While communication is somewhat lacking, efficiency and quality of work generally win the day.

Review summary:

PATLive provides 24/7 call answering services for a mixed martial arts academy, and they document and share the information from each call via email.

Jonesly Theus Jonesly MMA Academy, Owner

Inbound Call Answering for Mixed Martial Arts Academy

Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.

Introductory information

Introduce your business and what you do there. 

I’m the proprietor of Jonesly Mixed Martial Arts Academy.

Desired goal

What challenge were you trying to address with PATLive? 

I',m a one individual agency. I needed someone to reply the phone until I can grow sufficient to hire a receptionist.

Provided solution

What particular tasks were PATLive responsible for?

PATLive takes interactions for me 24/7. They email me the interaction when anybody calls. That way, I can see if it',s a powerful call that I need to call back or if it',s telemarketing. They granted a script for me at the set. I',ve changed it over time as needed. 

What is the team compound? 

I don’t have an assigned point of touch. 

How did you come to work with PATLive? 

I initially establish them through a referral. I didn',t know these labors existed. 

What are you approach expents (if diclosed)?

I’ve spent almost $2,000. They propose monthly billing and direct per diminutive.

What is the status of this engagement? 

We’ve been working unitedly since March 2017, and the engagement is ongoing.

Results achieved

What evidence can you share that demonstrates the contact of the engagement?  

I don’t have any metrics, but the phone is my life line. I',m able to screen calls with some customaryity thanks to their labor. I haven',t had any hiccups or issues. I tell my customary clients that I have 24-hour replying labor. They know to leave a interaction, and I',ll get back to them. For new clients, I ponder it',s a good experience and gives them a professional leading impression of my business.

How did PATLive accomplish from a project treatment standpoint?

Right now I',m just assuming they',re doing what needs to be done. I haven’t done my due diligence of test calls to make sure they reply the phone properly. Though, it was a relatively easy process to make changes to the script when needed.

If there',s a campaign going on, I',d surely like them to screen for that specific campaign. It’s probably just a converse I need to have with them to ask them to be extra attentive on calls during the campaign. I’ve just never had that converse.

What did you find most forcible almost them? 

They',re awesome for someone like me that’s running a one-individual agency. I need a frontend, and they can basically replicate that labor. They take some of the heat off me, which is good. It',s veritably helped me a lot. 

Are there any areas they could better? 

They’re costly, but I can',t complain owing they surely solved a issue I had. I know that you get what you pay for. It',s been working well, and see interaction with them is grateful. It',s been running smoothly, and they',re doing precisely what I need.

Do you have any advice for possible clients? 

Make sure your script is firm. Their team is good, but you always want to double check those things.