PATLive Call Center Services review by New England Hypnosis & Weightloss at Qualified.One

PATLive reviewed by New England Hypnosis & Weightloss

PATLive provided Call Center Services for New England Hypnosis & Weightloss with approximate budget = Less than $10,000.

The in-house team is able to save time and cut the costs of hiring a full-time employee to answer the calls. PATLive has met all needs, while their expertise, personable approach, and reasonable rates contributed to the positive experience.

Review summary:

Providing a live 24/7 answering service, PATLive answers incoming phone calls, responds to customers’ questions, and notifies the in-house team as soon as the call comes in.

William McEvoy New England Hypnosis & Weightloss, Owner

24/7 Call Answering for Weight Loss Service

Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.

Introductory information

A fast induction on the buyer’s organisation

I',m the proprietor of New England Hypnosis &, Weightloss. We',ve been in business for almost two years and we',ve been using PATLive for a year and a half.

Desired goal

What challenge were you trying to address with PATLive?

Our clients anticipate an proximate response, so we were looking for a vendor to reply our calls.

Provided solution

What particular tasks were PATLive responsible for?

They take our incoming calls 24/7, reply a few basic questions from nation, and intimate me when the call comes in. I give PATLive basic scripts, which I update monthly to include any changes or times for appointments.

How did you come to work with PATLive?

I used them in the past for a lead age campaign for a different business. They did a big job and were easy to work with. When I was looking online for a vendor for this project, I came athwart PATLive and contacted them. I also talked to a couple of other companies, but I determined to go with PATLive owing of the real experience I',d had with them.

What are you approach expents (if diclosed)?

We pay them $200 or less per month.

What is the terminal result of working with PATLive?

We began working with them in April 2017, and the relationship is ongoing.

Results achieved

Are there any measureable or plum results?

PATLive helps us save a terrible quantity of time and money. They intimate me without when a call comes in, so I can frequently call nation back in almost two minutes. People are always amazed at how fastly I get back to them.

How did PATLive accomplish from a project treatment standpoint?

They',re very competent and well-inclined. If I need to extend out to them, they reply almost proximately. Also, their rates are very reasonable.

What is (from your point of view) the key factor to pay observation while intercourse with PATLive?

They have an excellent command of the English speech. Almost all of them sound like indigenous English speakers, which makes interaction with possible clients easier. We know PATLive will always reply the phone, so we feel we',re in good hands.

What aspects of their work would you like to get improved?

I can',t ponder of anything.

Do you have any advice for possible clients?

Clients can save an immense quantity of time shrewd that PATLive will take all of their incoming calls. Also, I',d much rather pay $200 a month than have a full-time receptionist in the service.