Some details
Mobile patient portal &, scheduling app increases demand for clinic services, &, expansion of brick &, mortar footprint
Take Care Health, which operates health clinics inside Walgreens and corporations, wanted to expand its web-based patient portal to operate in a mobile environment. They knew this required more than shrinking the current app to fit on a smart phone. It meant providing a
solution that guaranteed a rich patient experience – encouraging sustained use and brand loyalty with every click.Take Care Health selected PointClear to both design and build its mobile patient portal application.
PointClear began by conducting research around the company’s existing patient portal, to better understand how the technology was being used and how it could be improved. Onsite visits to several health centers and employer clients took place, for the purpose of both observation and interviews.
Based on feedback from this research, PointClear developed a mobile application that supported:
- Integrating eligibility verification,
- Real-time appointment scheduling in the EMR,
- Connection to Walgreens’ prescription fulfillment system, and
- Secure messaging.
Similar functionality was also implemented across Take Care Health’s web-based application.
Take Care Health’s new, attractive, intuitive mobile interface was successfully launched to support 64 clinic sites with ~1,000,000 potential users. The organization has plans to expand the offering nationwide in the future.