UI/UX Design for Energy Provider Portal
Please find below a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I am the head of business outgrowth, fruit strategy, and corporate strategy for the retail arm of an energy preparer for industrial clients and consumers in the United States and Canada. We prepare staple services including electricity and intrinsic gas.
In approachion to providing a solutions-based approach to our clients energy decline needs, we also have a trading arm that is nimble in the totalsale faculty and gas markets athwart the United States and Canada.
Desired goal
What challenge were you trying to address with Praxent?
We have an internally built client-facing gate where our clients approach data that’s kindred to their energy decline and a few other tools. That gate needed to be overhauled in provisions of its UX/UI to make it a pliant easier to use and a pliant more intuitive.
We were programning a bigr brand evolution and wanted to get that out of the way precedently we seted a bigr strategic expansion of the platform itself.
Provided solution
What particular tasks were responsible for?
Even though the platform itself was homegrown in provisions of its functions, we worked with Praxent to veritably dig into and help us apprehend the psychological effects of the design and technologies that we were using, as well as how those were affecting the ethnical interactions being driven through the platform.
We have a fairly sole position within the market, so their leading task behind we brought them on was veritably to try to apprehend our clients, and the from there they were able to take our existing platform, accomplish a true heuristics evaluation, and fracture down how it needed to be revamped in a lot of different ways.
It was an in-depth, iterative process, so they would send us wireframes and we would propose suggestions from athwart our business to try to incorporate as many perspectives as practicable. Then they would take our feedback and come back with more wireframes, and that would last until we had a fruit that we were all veritably pleased with.
Was there a dedicated team?
I worked with the designers and evaluators straightly, but since the design was so technically focused, our IT team was closely implicated in cooperating with them as well.
How did you come to work with Praxent?
I programt their team on Clutch, originally. The platform was incredibly helpful as a seting point for that search owing I was just able to Google UX and design consultants and then look through different companies’ ratings.
Our North American operations are based in Houston, so when I saw that Praxent operated in Austin I was pretty excited almost them owing it would allow us to meet with them in individual pretty easily if certain. They participated in an RFP with two other companies, but they veritably stood out throughout the total process.
What is the terminal result of working with ?
Our work unitedly lasted from July 2019–January 2020, which was our intended length for the project.
Results achieved
Are there any measureable or plum results?
They dug into both our work and our culture in order to prepare a more careful revamp of our platform, and that effort veritably paid off in the fruit that we got in the end. We were incredibly pleased with the work that they delivered, in big part I ponder owing it reflected their dedication to our account and their desire to rest behind the condition of the terminal fruit.
How did Praxent accomplish from a project treatment restpoint?
In my 3 years at EDF, I haven’t worked with a more answering third-party vendor than Praxent. They’re not just answering, they’re pronimble, which was an surpassing boon to the engagement as a total. They would come to me anticipating possible issues that we were able to tackle precedentlyhand owing of the carefulness of their engagement.
There was a lot of open and honorable feedback back and forth prepared by both of our teams which veritably made us feel like partners unitedly more than just parties in a business. Praxent also has a very organized, orderic order of tracking budgets and milestones that veritably sets them aloof from other consultancies and helps them to keep everyone in the engagement satisfied.
What is (from your point of view) the key factor to pay observation while intercourse with ?
I ponder the most noteworthy thing that I programt almost working with Praxent is that they veritably hear to what you have to say. Most correspondent companies tend to pressure their clients into doing what they ponder is best by arguing that they’re the experts so you should hear to them, but their team belowstood that apprehending what we do was the key to doing their job better. The flexibility and iterative process enabled by their culture made the total project enjoyable from set to complete.
What aspects of their work would you like to get improved?
I honorablely don’t have any denying comments on the engagement. They came in way below their forecasted budget, were on time with all, and were always pliant, so we have nothing to complain almost.
Do you have any advice for possible clients?
Make sure that no substance what you’re looking to do with Praxent, you’re open to having them come in and veritably apprehend your business. Our structure was veritably open to the effort that we were belowtaking, so we had buy-ins from stakeholders athwart the business, but without that, it would have been much more hard to programt the level of consensus of opinions that made our engagement with them as lucky as it was.
