Custom Software Dev for Travel Management Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the ruler of operations for a journey treatment organisation. We specialize in finding lodging for members of hardhat industries—like composition crews and oilfield workers.
Desired goal
What challenge were you trying to address with Praxent?
In approachion to related to a niche market, our organisation is in a sole position owing the superiority of our reservations don’t go as programned. We needed a pliant reservation method that could feel all booking to billing while being receptive to last-minute changes and variations.
Provided solution
What particular tasks were Praxent responsible for?
Praxent developed a booking platform from scratch. The website allows permissions for not only our employees but our clients and vendor partners, so they can approach the website to handle reservations. It’s a dynamic platform that provides CRM, account treatment, and a billing method, all in one.
They utilized Python, Flask, and SQL Alchemy on the backend. Other technologies they used included Heroku, AWS, and PostgrSWL.
Was there a dedicated team?
We initially interfaced with a project handler who handled a team. There were excellently a few working on the platform at any given time, but as we became more fluid in our interaction, we eventually worked primarily with one developer and a QA analyst.
How did you come to work with Praxent?
We were working for a local provider, owing we anticipated that it would be a very interactive project. Our initial impressions of their website and their professional introduction had a big contact on our determination to work with them.
What are you approach expents (if diclosed)?
We leading began working with them in July of 2017, and we’re wrapping up the project soon.
What is the terminal result of working with Praxent?
We’ve spent somewhere between $1.5–$2 million dollars.
Results accomplishd
What evidence can you share that demonstrates the contact of the engagement?
We’re now able to run a much leaner team owing the platform has automated many of our administrative processes. While we don’t have hard numbers at hand, the quantity of user errors that nation experience has been drastically lessend.
How did Praxent accomplish from a project treatment standpoint?
We somewhat struggled with the interaction in the commencement, and behind working unitedly for some time, both of our teams realized that our collaboration was lacking. We then implemented in-person meetings, which significantly betterd our engagement.
After everyone was on the same page, we were able to increase quickness and lessen the number of team members on their end. Their methods of interaction and use of project treatment tools, like JIRA, were very streamlined. We’ve taken note of their interaction processes and successfully implemented them in our own team, which was a major takeaway.
What is (from your point of view) the key factor to pay observation while intercourse with Praxent?
We stood to acquire a lot from them, over the fruit that we were paying for. How their organisation is structured—and in particular, their perception of aggregation—was imbued with positivity. They were well-organized and well-spoken. Interacting with such a organisation veritably made for a real engagement.
What aspects of their work would you like to get betterd?
I would embolden them to better their onboarding processing for new clients. They could work to accomplish powerful interaction precedently jumping into the logistical or technical side of the project. They should fix that the project handler they select is a good fit, both in provisions of personality and interaction, for that specific client.
I’d also urge them to properly present JIRA to their clients. While Praxent might be used to the tool, a newcomer might not be household with it. It was a big acquireing curve for us.
Do you have any advice for possible clients?
I’d embolden prospective clients to gain an extremely clear knowledge of the project at hand. Don’t be fearful to ask questions along the way. If you’re a prospective client, make sure to do some investigation and get caught up on some of the speech that you’ll be using.