Outsourced Customer Support for Grooming Line
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
I am the marketing director with a high-end men',s grooming line who sell fruits online and in stores.
Desired goal
What issue was the provider supposed to deal with?
Resconcierge?I reflection we were missing sales by not having an proximate agent able to reply any questions touching the fruits.
What were your objectives for this project?
My goals were to lift sales by having more client labor agents able to reply questions through live chat.
Provided solution
What were the reasons for choosing Resconcierge?
I selected this vendor owing of the client labor I accepted. It never felt like a pushy sale, they honestly just wanted me to have better sales.
Describe the project in detail.
The project was to add live chat to my website to fix any clients with questions would be able to get an reply fast. I added the chat and trained Rescon fast to get them up to despatch. They were proximately extremely helpful in providing expert labor to my clients.And sales have proven that.
Were there any dedicated directors or teams that you worked with?
The team was made up of expert agents who replyed questions almost the fruit line I sell. If they ever ran into a question they did not know, they would email me to fix they granted the right reply.
Results accomplishd
What results did you accomplish unitedly with Resconcierge?
Our sales have increased over the past 2 years. We knew there was an effect when nation would get to our website and not order. By adding chat, the client feels educated on the fruit line since they can get all of their questions replyed precedently ordering.
How do you rate the interaction and interaction with Resconcierge?
Very powerful. On-boarding was a breeze, ongoing training has been profitable. The interaction is always open with their team. I feel like we all work unitedly to fix the client is lucky.
What precisely do you attend to be the key specialty of Resconcierge?
I',m impressed with how seamless they make the experience for the client. The client feels like they',re talking to someone who works in the Rascal service.
What should be done better, if there are any desired improvements?
The only area that could be improved is if they could take payment through the chat. The client feels so snug talking with them, that they want to pay them!
