Some details
The Customer received a tailored add-on to Microsoft Dynamics CRM 2015 in due time. The customized email tracker elaborated by ScienceSoft’s team fully met the Customer’s desired requirements featuring a wider functionality as compared to Microsoft Dynamics CRM 2015 for Outlook.
The EmailScoop implementation allowed around 80 Customer’s employees to streamline their email communication and improve
customer service. In particular, it allowed to smoothly track all incoming/outgoing emails, as well as to block the possibility of email tracking for certain employees according to the company’s internal policies.