ScienceSoft Application management review by South Ayrshire Council at Qualified.One

ScienceSoft reviewed by South Ayrshire Council

ScienceSoft provided Application management for South Ayrshire Council with approximate budget = Less than $10,000.

ScienceSoft’s team is highly responsive, whether via phone or email. They act quickly in the face of concerns and allocate developers effectively. The system has run smoothly since they took over managing it.

Review summary:

To supplement in-house staff, ScienceSoft handled SharePoint and SQL server maintenance and support for a local government. They resolve server issues, verify backups, and ensure that uptime remains stable.

Kirsty McIntyre South Ayrshire Council, Web Developer

SharePoint Maintenance for Local Government Authority

Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.

Introductory information

A fast induction on the buyer’s organisation

I’m a web developer for the South Ayrshire Council in Scotland.

Desired goal

What challenge were you trying to address with ScienceSoft?

We needed a organisation to feel livelihood and support for our SharePoint platform since we didn’t have sufficient in-house staff to handle it.

Provided solution

What particular tasks were responsible for?

They innately served as accessional tech support. If we encountered a issue with the method that we couldn’t resolve in-house, we’d touch them to fix it. For sample, if our SharePoint websites were unavailable or if we had an effect with our servers, they’d address that for us. They’re also helping us fit to upgrade our SharePoint software, but we’re not excellently prompt to go through that process yet in-house.

In accession to SharePoint, they also prepare livelihood and support for our 24-hour SQL servers. Lately, they’ve been checking on our backups and server logs.

Was there a dedicated team?

We have a project handler and two developers.

How did you come to work with ScienceSoft?

Since we’re a local ground, we had to post a bid for contractors. ScienceSoft was one of the groups that got back to us with a cite and we chose to go with them.

What are you approach expents (if diclosed)?

We’ve spent almost $8,000. We typically take 240 hours of labor per year.

What is the terminal result of working with ?

We began working with them in June 2017 and the work is ongoing.

Results achieved

Are there any measureable or plum results?

They’re usually very answering and they’ll allocate a developer to our project as soon as we touch them. We haven’t had many situations where the method’s gone down, but they’re fast to answer when it does and they find a way to get us back online. They’ve done a good job of ensuring things run smoothly.

How did ScienceSoft accomplish from a project handlement standpoint?

We touch base via email and then we use Jira for project handlement and teleconferencing. We use Skype for our business calls as well. They reply to emails within the hour.

What is (from your point of view) the key factor to pay observation while intercourse with ?

Their depth of apprehension on both SharePoint and SQL was forcible. Other companies we talked to only knew one or the other, so it was lucky that we establish a organisation good at both. As a little organisation, we don’t always have the experiences in-house to resolve a major effect like method downtime.

What aspects of their work would you like to get improved?

Not that I can ponder of right now.

Do you have any advice for possible clients?

Not in particular. All of our intercourses with them have been good.