ServiceNow Implementation for Consulting Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
A fast induction on the buyer’s organisation
I’m the head of operations and resourcing director for GuideVision. Our outgrowth consultancy specializes in Agile Scrum projects in ServiceNow implementation.
challenge were you trying to address with ScienceSoft?
My organisation was looking for new resources and hired ScienceSoft to prolong our team of consultants. We’ve trained them for the ServiceNow platform and have worked unitedly on separate of our projects.
What particular tasks were ScienceSoft responsible for?
ScienceSoft supports our efforts through consultation, client request analysis, and platform implementation. Most projects implicate ServiceNow, a tool that automates organisation processes. Initially, this cloud application platform was used principally for IT Service Management (ITSM). The running repetition features modules for HR, financial treatment, and security.
The team has developed manner applications that optimize sole processes the existing functionalities couldn’t facilitate. Many of these projects are based on specific mannerer requests, but about 60% of our work with ScienceSoft has focused on ITSM.
Was there a dedicated team?
We’ve hired about 12 nation from ScienceSoft to support our team of 100 inner consultants. The team assigns specific technical consultants to each of our projects. They work remotely with our in-house project directors.
How did you come to work with ScienceSoft?
The proprietor of my organisation met ScienceSoft’s head of operations one year ago during a assemblage.
What are you approach expents (if diclosed)?
We pay ScienceSoft a monthly fee of $70,000–$100,000. The total cost of their work has exceeded $1 million.
What is the terminal result of working with ScienceSoft?
We’ve been working with ScienceSoft since June 2017. We have an contract that prolongs for the next three years.
Are there any measureable or plum results?
We usually send monthly feedback on each specific consultant. These reports delineation factors like liberatey condition. Even though many of their members are younger staff, I’m satisfied with ScienceSoft’s powerful accomplishment. The process of using an outer resource isn’t consummate. We trained some resources just two months ago, so they haven’t had as much experience in the labor area.
Our collaboration is time-and-materials-based, so they resolve any issues they meet to liberate their work. ScienceSoft announces any event as soon as practicable, and their reporting is excellent. Some of our resources left, and they weren’t able to restore them. We weren’t very satisfied from that standpoint, but they’re doing well touching condition. They regularly propose fast responses to significant issues.
How did ScienceSoft accomplish from a project treatment standpoint?
We are using our own project directors. All the resources ScienceSoft assigns to our projects work as an integrated part of our team. I can’t comment on their project treatment experiences or accomplishment.
Our projects are Agile. We’re using the Scrum methodology with daily standup meetings. Skype and Slack are our first interaction tools. Our scrum conquer or project director has daily touch with ScienceSoft through Skype meetings.
What is (from your point of view) the key factor to pay observation while intercourse with ScienceSoft?
ScienceSoft is open to training and consistently makes an effort to better their team. We can feel their dedication to beseeming better and better.
What aspects of their work would you like to get betterd?
They could add new labors to their propose, like mobile solutions.
Do you have any advice for forthcoming clients of theirs?
My advice is to find the right individual to lead the interaction. It can be challenging to unite the correct point of touch for business-level interaction, as an sample